Spa Associate Full Time

Hand & Stone Massage and Facial Spa; Ocala (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Free food & snacks

Training & development

Wellness resources

Job summary

Hand and Stone Massage and Facial Spa in Ocala, FL is seeking a Spa Associate to be a key link in delivering outstanding guest experiences. You will welcome guests, answer phones, book appointments, promote memberships and upgrades, and maintain a professional, clean work environment.

The role requires excellent customer service, a positive, energetic attitude, teamwork, and the ability to multitask under pressure while focusing on the guest.

Qualifications

• Provide excellent customer service to members/guests.
• Welcome and greet members/guests upon arrival.
• Answer phones, book appointments, sell memberships, gift cards and upgrades.
• Follow proper filing procedures/file maintenance.
• Promote health/wellness benefits of massage therapy.
• Maintain a professional and clean work environment & appearance.
• Positive, energetic attitude.
• Team player.
• Perform various other duties as assigned.

Responsibilities

• Provide excellent customer service to guests and members.
• Greet and welcome guests upon arrival.
• Answer phones, book appointments, sell memberships and gift cards.
• Maintain organized filing and record-keeping.
• Promote wellness benefits of massage therapy to guests.
• Keep a neat, professional appearance and workspace.
• Demonstrate a positive, energetic attitude and team collaboration.
• Handle additional duties as assigned by management.

Skills

Customer service

Greeting guests

Scheduling

Sales

Team player

Multitasking

Microsoft Office

Zenoti

Tools

Microsoft Office

Zenoti

Job description

Benefits:

• Employee discounts
• Flexible schedule
• Free food & snacks
• Training & development
• Wellness resources

Hand and Stone is seeking for a Spa Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than OUTSTANDING! The primary Qualifications and Requirements of this role include, but are not limited to:

• Provide excellent customer service to members/guests
• Welcome and greet members/guests upon arrival
• Answer phones, book appointments, sell memberships, gift cards and upgrades
• Follow proper filing procedures/file maintenance
• Promote health/wellness benefits of massage therapy
• Maintain a professional and clean work environment & appearance
• Positive, energetic attitude
• Team player
• Perform various other duties as assigned

What’s in it for you?

• Hourly wage plus commissions and bonuses
• Flexible schedules
• Professional and safe work environment
• Employee discounts
• Employee rewards program/employee referral bonus
• Contests

Job Requirements:

• Knowledge of Microsoft Office application, Zenoti (will train) and basic accounting principles.
• Excellent personal appearance, good verbal and written communication skills.
• Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.