Front Desk - Spa Associate

Hand & Stone Massage and Facial Spa; Irving (TX); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Dental insurance

Health insurance

Flexible schedule

Training & development

Vision insurance

Job summary

Hand & Stone Massage and Facial Spa in Irving, Texas is looking for a friendly and enthusiastic Front Desk Spa Associate. You will serve as a critical link in ensuring customers have an outstanding experience in our spa.

Your responsibilities include providing excellent customer service, welcoming guests, booking appointments, and maintaining a professional environment. The position offers an hourly wage with commissions and bonuses, along with flexible schedules and a range of benefits.

Qualifications

• Excellent personal appearance and communication skills.
• Ability to handle stressful situations and multitask.
• Strong team player with independent work capability.

Responsibilities

• Provide excellent customer service to members/guests.
• Welcome and greet members/guests upon arrival.
• Answer phones and book appointments.

Skills

Customer service

Verbal and written communication

Multitasking

Positive attitude

Team player

Tools

Point of sales systems

Appointment booking systems

Job description

Benefits

• Dental insurance
• Flexible schedule
• Health insurance
• Training & development
• Vision insurance

Hand and Stone is looking for a friendly and enthusiastic individual to fill the role of Front Desk Spa Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than OUTSTANDING!

Primary Qualifications and Requirements

• Provide excellent customer service to members/guests
• Welcome and greet members/guests upon arrival
• Answer phones, book appointments, sell memberships, gift cards and upgrades
• Follow proper filing procedures/file maintenance
• Promote health/wellness benefits of massage therapy and skin care
• Maintain a professional and clean work environment & appearance
• Positive, energetic attitude
• Builder of relationships
• Team player
• Perform various other duties as assigned

What’s in it for you

• Hourly wage plus commissions and bonuses
• Flexible schedules
• Professional and safe work environment
• Wide range of benefits (full time only)
• Employee rewards program/employee referral bonus
• Contests

Job Requirements

• Excellent personal appearance, good verbal and written communication skills.
• Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest
• A strong team player with ability to work independently with minimal supervision
• Knowledge of retail, point of sales systems and/or appointment booking computer systems, a plus

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.