Spa Advisor South Coast Winery Resort & Spa

Carter Hospitality; Temecula (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

The Grapeseed Spa at South Coast Winery Resort Spa is seeking a Spa Advisor. This role involves providing excellent customer service by greeting guests, managing appointments, and maintaining the front desk operations in a beautiful spa environment. Candidates should possess strong communication skills and a commitment to professionalism.

Benefits

Company parties

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Qualifications

• Customer service experience is required.
• Ability to learn product knowledge.

Responsibilities

• Meet and greet all guests; determine their needs.
• Answer and direct calls on a multi-line phone system.
• Check in and check out guests for services.

Skills

Customer service

Professional communication

Organizational skills

Problem-solving

Job description

Benefits:

• Company parties
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

The Grapeseed Spa at South Coast Winery Resort Spa is seeking a Spa Advisor. If you have customer service experience and enjoy working in a beautiful environment, we have a position for you.

Some Essential Duties Include:

• Meets and greets all guests; determines their needs and directs them to appropriate employee/locations
• Responds to visitor, guest, and employees in a courteous and professional manner.
• Answers and directs calls on a multi-line phone system in a courteous and professional manner; takes messages and or forwards telephone calls to appropriate employee, department, or voicemail.
• Checks, clears, and returns all messages every evening before leaving and every morning upon arrival.
• Takes appointments via phone, e-mail, or walk in, and booking them with accuracy.
• Takes all information needed to book any appointment properly.
• Knows how to use computer system with accuracy
• Composes and prints all itineraries for guest, therapist, and attendants.
• Makes sure to check arrives as guest check in for services to inform therapist of their guest arrival.
• Checking out guest; apply proper discounts, etc.
• Collection of guest comment cards, approximately four per day.
• Proper handling of money till; making sure there is the proper amount accounted for every morning; making sure all money is accounted for at the end of each shift.
• Arriving to shift in on time and up keeping satisfactory attendance.
• Following all dress code requirements.
• Performs general clerical duties including, but not limited to, and filing, photocopying, faxing, and mailing request.
• Prepares any outgoing mail or packages if necessary.
• Organized and maintains file systems as well as any other records, reports.
• Perform duties as assigned by supervisors.
• Product knowledge or the ability and willingness to learn.
• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
• Takes PRIDE in everything we do.
• Takes OWNERSHIP of their actions and decisions.
• Displays LEADERSHIP in our industry and our community.
• Acts with INTEGRITY by being honest, trustworthy and doing the right thing.
• Displays TEAMWORK by committing to common goals based on open and honest communication.
• Delivers EXCELLENCE to our guests, our communities and to each other.