South Florida Long-Term Care Client Services Lead

SpecialtyRx, Inc; Fort Lauderdale (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

SpecialtyRx, Inc. in South Florida is seeking a Client Services Manager to oversee the relationship with long term care facilities and assisted living communities in the surrounding South Florida area.

Under the supervision of the Director of Client Services, you will ensure excellent customer service and maintain long-term partnerships with facilities. The role requires strong communication, problem-solving, and the ability to coordinate with pharmacy staff to resolve client issues.

Qualifications

• Local to the surrounding areas of South Florida.
• Willing to drive long distances in the State of Florida.
• Strong customer service orientation and problem-solving ability.

Responsibilities

• Schedule and perform routine visits to assigned facilities.
• Respond professionally to inquiries from client facilities.
• Relate to client needs and maintain relationships with facilities.
• Work with pharmacy staff to obtain information for clients and to resolve issues.
• Perform audits of medication and treatment carts for survey preparation.
• Audit antibiotics/PO/IV and backup boxes to ensure proper par levels and meds are not expired.
• Develop and maintain relationships with Administrators and Director of Nursing to support responsibilities.

Skills

Client relationship management

Excellent communication

Problem solving

Organizational skills

Independent & team player

Education

LPN Florida License

Job description

SpecialtyRx, Inc. in South Florida is seeking a Client Services Manager to oversee the relationship with long term care facilities and assisted living communities in the surrounding South Florida area.

Under the supervision of the Director of Client Services, you will ensure excellent customer service and maintain long-term partnerships with facilities. The role requires strong communication, problem-solving, and the ability to coordinate with pharmacy staff to resolve client issues.