Client Services Manager - South Florida

SpecialtyRx, Inc; Fort Lauderdale (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

SpecialtyRx, Inc. in South Florida is seeking a Client Services Manager to oversee the relationship with long term care facilities and assisted living communities in the surrounding South Florida area.

Under the supervision of the Director of Client Services, you will ensure excellent customer service and maintain long-term partnerships with facilities. The role requires strong communication, problem-solving, and the ability to coordinate with pharmacy staff to resolve client issues.

Qualifications

• Local to the surrounding areas of South Florida.
• Willing to drive long distances in the State of Florida.
• Strong customer service orientation and problem-solving ability.

Responsibilities

• Schedule and perform routine visits to assigned facilities.
• Respond professionally to inquiries from client facilities.
• Relate to client needs and maintain relationships with facilities.
• Work with pharmacy staff to obtain information for clients and to resolve issues.
• Perform audits of medication and treatment carts for survey preparation.
• Audit antibiotics/PO/IV and backup boxes to ensure proper par levels and meds are not expired.
• Develop and maintain relationships with Administrators and Director of Nursing to support responsibilities.

Skills

Client relationship management

Excellent communication

Problem solving

Organizational skills

Independent & team player

Education

LPN Florida License

Job description

At Specialty Rx, Inc., our mission is to provide exceptional service guided by our CARE culture — C A R E. The highest priority of each employee is to deliver top-quality service to our customers and colleagues, whether directly or through supporting others. This job description outlines the primary responsibilities through which employees embody our CARE values and contribute to the company’s mission of outstanding service

NOTICE: SpecialtyRx is seeking an Client Services Manager located in the surrounding areas of South Florida

The Client Services Manager will be servicing and overseeing the relationship with our long term care facilities and assisted living communities in the surrounding areas of South Florida. Under general supervision of the Director of Client Services, in accordance with local, state, federal and company laws.

A Client Services Manager must have a good understanding of the solution to provide adequate support and maintain long-term relationships. Along with demonstrating excellent customer service performance and consistency with SpecialtyRx's mission and values.

Responsibilities

• Schedule and perform routine visits to assigned facilities.
• Respond in a professional and timely manner to inquiries from client facilities.
• Ability to relate to client needs.
• Work with pharmacy staff to obtain information to share with client facilities and to solve client facility issues.
• Perform audits of medication and treatment carts for survey preparation.
• Audit antibiotics/PO/IV and back-up boxes to ensure proper par levels are maintained and medications are not expired.
• Audit emergency boxes to ensure proper seal(s) are placed and medications are not expired.
• Develop and maintain relationships with Administrators and Director of Nursing of client facilities to facilitate position responsibilities.

Qualifications

• Important: Must be local to the surrounding areas of South Florida
• LPN Florida License preferred.
• Long Term Care Pharmacy experience preferred.
• Extensive knowledge of health care procedures.
• Ability to make quick decisions, establish priorities and concentrate on detailed information.
• Driven and motivated problem-solver.
• Ability to work independently and team player.
• Good organizational and interpersonal skills.
• A valid driver’s license and reliable transportation required.
• Willing to drive long distances in the State of Florida.

EEO Statement

SpecialtyRx, Inc., is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation and gender identity or any other status protected by federal, state or local law.

EO/Minorities/Females/Disabled/Veterans