Sous Chef Banquets & Celebrity Grill

Hollywood Gulf Coast; Mississippi; On-site; USD 21,000 - 34,000; Full time

Job summary

PENN Entertainment in Mississippi is seeking a restaurant operations professional to lead a team, supervise daily activity, and help drive guest satisfaction across all shifts.

The role emphasizes compliance with health and safety standards, cost control, and strong customer service, with opportunities for career growth within a fast-paced, teamwork-driven environment.

Qualifications

• Must be able to supervise staff and meet performance goals.
• Customer service excellence and guest satisfaction focus.
• Ability to manage cost control and inventory.

Responsibilities

• Provide guidance and daily supervision to staff; support operational goals and monitor performance and profit targets.
• Adhere to scheduling and coordinate with manager on concerns, with emphasis on guest satisfaction.
• Prepare menu items as listed; follow prep lists and ensure kitchens are stocked for service.
• Support adherence to departmental budgets.
• Deliver superior customer service in line with company standards and address issues.
• Assist with cost control and inventory management in each restaurant.
• Assist with administrative duties such as attendance records.
• Ensure health department and customer service standards meet QA procedures.
• Ensure regulatory compliance within area of authority and report issues.
• Maintain confidentiality in all matters.

Skills

Staff supervision

Customer service

Budget compliance

Food preparation

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.
• Produces menu items as listed in each restaurant; follows all prep lists, and ensures kitchens are stocked and ready for service.
• Responsible for supporting compliance to departmental budgets.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs . Ensures customer service standards are followed by all team members and addresses issues as they arise .
• Assists with maintaining cost control methods and procedures by monitoring consistent pars and inventory in each restaurant.
• Assists Chef de Cuisine with administrative duties, such as tracking/ maintaining attendance records.
• Assists with maintaining established quality assurance procedures to ensure acceptable Health Department and customer service standards.
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be 21 years of age or older.

• Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.
• Produces menu items as listed in each restaurant; follows all prep lists, and ensures kitchens are stocked and ready for service.
• Responsible for supporting compliance to departmental budgets.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs . Ensures customer service standards are followed by all team members and addresses issues as they arise .
• Assists with maintaining cost control methods and procedures by monitoring consistent pars and inventory in each restaurant. - Assists Chef de Cuisine with administrative duties, such as tracking/ maintaining attendance records.
• Assists with maintaining established quality assurance procedures to ensure acceptable Health Department and customer service standards.
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.

Equal Opportunity Employer