F&B ASST MGR

L'Auberge Baton Rouge; Baton Rouge (LA); On-site; USD 45,000 - 60,000; Full time

Job summary

PENN Entertainment’s L’Auberge Baton Rouge is seeking a restaurant supervisor who will deliver guest service that meets our Six Core Service Standards, staff, schedule, evaluate, train and develop team members, and monitor operations to ensure exceptional service and performance.

You will participate in wage decisions, promotions, and disciplinary actions, maintain policy compliance, and create records and reports to meet company expectations, while protecting restaurant viability and integrity.

Qualifications

• Must be at least 21 years of age.
• Demonstrated supervisory experience in a high-volume restaurant.
• Must obtain and maintain a current State Responsible Vendor Permit.
• Must obtain and maintain a current Parish Alcohol Beverage Control License.
• Typically requires at least 3 years of related experience.

Responsibilities

• Deliver internal and external guest service by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.).
• Staff, schedule, evaluate, train, develop and monitor subordinate personnel.
• Recommend wage increases, promotions, demotions, discipline and other employment actions for subordinate personnel.
• Promote the courteous treatment of customers and employees including resolving complaints, answering questions and providing general service. Ensure food servers, bus persons and other restaurant personnel are meeting or exceeding service standards.
• Maintain control of the restaurant to ensure staffing levels are appropriate based on business volumes.
• Assist restaurant manager in developing and implementing policies, procedures and rules including operations manuals, to promote compliance with company and regulatory guidelines.
• Create and maintain records, reports and other documentation as required to meet company and business expectations.
• Maintain the viability and integrity of all restaurant operations.

Skills

Supervisory experience

High-volume restaurant

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members’ financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Deliver internal and external guest service by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.).
• Staff, schedule, evaluate, train, develop and monitor subordinate personnel.
• Recommend wage increases, promotions, demotions, discipline and other employment actions for subordinate personnel.
• Promote the courteous treatment of customers and employees including resolving complaints, answering questions and providing general service. Ensure food servers, bus persons and other restaurant personnel are meeting or exceeding service standards.
• Maintain control of the restaurant to ensure staffing levels are appropriate based on business volumes.
• Assist restaurant manager in developing and implementing policies, procedures and rules including operations manuals, to promote compliance with company and regulatory guidelines.
• Create and maintain records, reports and other documentation as required to meet company and business expectations.
• Maintain the viability and integrity of all restaurant operations.

BRING US YOUR BEST.

• Must be at least 21 years of age.
• Demonstrated supervisory experience in a high volume restaurant.
• Must obtain and maintain a current State Responsible Vendor Permit
• Must obtain and maintain a current Parish Alcohol Beverage Control License
• These skills and abilities are typically acquired through at least 3-years experience directly related to the accountabilities specified.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. We're changing entertainment.

Equal Opportunity Employer