Sourcing Strategy & Governance Manager

Travelers; Hartford (CT); On-site; USD 104,000 - 172,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching

Paid Time Off

Wellness program

Volunteer program

Job summary

Travelers is seeking a Manager, Sourcing Strategy, Management and Governance to lead enterprise-wide sourcing efforts within Tech & Ops Finance. You will execute work order processes, design sourcing models, and align suppliers to business needs across our professional services and outsourcing partner portfolio.

You will partner with business stakeholders to track activity, resolve issues, and identify opportunities to improve how the team operates, without direct reports.

Qualifications

• Bachelor’s degree or equivalent professional experience required.
• Minimum of 3 years of experience in sourcing, workforce strategy, supplier management, or a related field.
• Experience with Fieldglass, ACS, and workforce planning tools strongly preferred.
• Experience supporting or managing work transitions, supplier migrations, or sourcing model changes preferred.
• Familiarity with rate card structures, role modernization concepts, and supplier performance principles.
• Demonstrated ability to build trusted relationships with senior LOB or technology leaders.
• Experience identifying and implementing process improvements or automation opportunities.
• Familiarity with AI-powered tools and large language models (e.g., Claude); demonstrated ability or willingness to integrate AI capabilities into day‑to‑day work processes preferred.
• Proficiency in Microsoft Office suite, including Excel and PowerPoint.
• Strong working knowledge of sourcing models: managed services, staff augmentation, GSO, POD/catalog models, and rate card structures.
• Demonstrated ability to manage complex, ambiguous situations and drive to resolution with senior stakeholders.
• Strong analytical skills with the ability to evaluate sourcing data, identify trends, and translate findings into actionable recommendations for business partners.
• Process improvement and automation orientation, with experience identifying and implementing operational efficiencies.
• Strong stakeholder management skills, comfortable engaging with senior LOB leaders and building trusted advisor relationships.
• Demonstrated initiative in identifying and adopting tools, technology, and process improvements that increase team efficiency and output quality, including AI-enabled solutions.
• Demonstrated proficiency or willingness to actively develop proficiency with AI-powered tools, including large language models such as Claude; ability to apply these tools to sourcing workflows, reporting, and operational tasks to improve efficiency and output quality.
• Ability to operate effectively through change and ambiguity, adapting approaches as the function evolves.
• Strong written and verbal communication skills with the ability to present information clearly to stakeholders at all levels.
• Ability to work effectively both independently and in a team environment.
• Ability to manage competing priorities, multiple workstreams, and deadlines simultaneously in a fast‑moving environment.

Responsibilities

• Work Order/Vendor Management and Sourcing Strategy: Manage a defined set of supplier work orders or portfolio activities across multiple assigned lines, including intake, modifications, closures, data-driven analysis, and process and tool optimization.
• Oversee resource onboarding and monitor engaged resources for quality, progress, and team dynamics. Own resource onboarding end-to-end, including understanding the skills required for the work being engaged, validating skill requirements with LOB stakeholders, and driving Technical Assessments.
• Monitor assigned vendor performance data and flag early indicators of risk or control gaps, addressing delivery issues as they arise and escalating when appropriate.
• Build and sustain trusted relationships with business stakeholders, finance partners, and assigned supplier contacts to surface risks, resolve delivery concerns and budget variances, and support governance interactions.
• Own the operational execution of work transitions when sourcing decisions result in a change of supplier, sourcing model, or workforce composition.
• Identify and implement process improvements and automation opportunities, including AI-enabled workflow enhancements.
• Ensure compliance with established enterprise sourcing models and rate card structures.
• Track and report on sourcing footprint, role utilization, team composition, and premium role usage across assigned lines.
• Manage sourcing activity across multiple assigned lines or areas, bringing cross-line perspective to decisions.
• Monitor work order alignment to budget; proactively flag variances and partner with DFRs to resolve.
• Contribute to the preparation of Business Review materials and MOR data for assigned lines.
• Partner cross-functionally with LOB stakeholders, DFRs, and Procurement to support sourcing and contracting activity.
• Engage with and learn Travelers' AI tooling, applying these capabilities to improve reporting, data analysis, and workflow management.

Skills

Sourcing strategy

Stakeholder management

Data analysis

Process improvement

AI tooling

Excel

Education

Bachelor’s degree or equivalent professional experience

Tools

Fieldglass

ACS

Workforce planning tools

Claude AI

Job description

Travelers is seeking a Manager, Sourcing Strategy, Management and Governance to lead enterprise-wide sourcing efforts within Tech & Ops Finance. You will execute work order processes, design sourcing models, and align suppliers to business needs across our professional services and outsourcing partner portfolio.

You will partner with business stakeholders to track activity, resolve issues, and identify opportunities to improve how the team operates, without direct reports.