Solutions Coordinator – Louisville, KY

Christy Industrial Holdings; Louisville (KY); On-site; USD 42,000 - 64,000; Full time

Job summary

Louisville Geek seeks a Solutions Coordinator to support the Solutions Manager vCIO and serve as a stepping stone to a future Solutions Manager role. The position contributes to client engagements, internal processes, and business growth.

The role involves assisting with IT reviews, managing sales forecasting, monitoring tickets and projects, coordinating timelines, and helping develop SOPs to improve department efficiency.

Qualifications

• Bachelor’s degree preferred.
• Prior experience or internship in IT, project management, or a related field is advantageous.

Responsibilities

• Assist Solutions Managers in preparing for and attending comprehensive Business and IT Reviews with clients.
• Help update and maintain the sales opportunities board for accurate forecasting.
• Collaborate with Solutions Managers to monitor service tickets and projects for progress and budget.
• Communicate with various departments to gather timelines for equipment, onsite visits, and other tasks.
• Ensure internal tickets assigned to Solutions Manager vCIOs are progressing.
• Assist in scoping site visits and creating scopes of work.
• Support quarterly EOS rocks and goals.
• Create and review standard operating procedures for the Solutions Manager/vCIO department.
• Audit and update client information in IT Glue.
• Serve as a backup resource for Solutions Managers during their out-of-office periods.

Skills

Communication skills

Organizational skills

Adaptability

Team collaboration

IT concepts basics

Sales process familiarity

Customer focus

Education

Bachelor's degree in a related field

Job description

Solutions Coordinator

Job Summary

The Solutions Coordinator role at Louisville Geek is a dynamic position designed to support and learn from the Solutions Manager vCIO. This role serves as a pivotal stepping stone for career progression within the Solutions Management team, leading to a future role as a Solutions Manager vCIO. The Solutions Coordinator will actively contribute to the success of client engagements, internal processes, and business growth.

Duties and Responsibilities

• Assist Solutions Managers in preparing for and attending comprehensive Business and IT Reviews with clients. These reviews encompass a thorough evaluation of the client's IT infrastructure, systems, and processes, as well as their alignment with business objectives.
• Help update and maintain the sales opportunities board, contributing to the life cycle of sales leads for accurate sales forecasting.
• Collaborate with Solutions Managers to monitor service tickets and projects, identifying issues such as scope deviations, budget overruns, or lack of progress.
• Communicate with various departments to gather essential timelines for equipment, onsite visits, and other project- related tasks.
• Ensure internal tickets assigned to Solutions Manager vCIOs are actively progressing.
• Act as a resource for scoping site visits, collecting relevant information, and assisting in the creation of comprehensive scopes of work.
• Assist the Solutions Manager team in achieving quarterly EOS rocks and goals.
• Create and review standard operating procedures for the Solutions Manager/vCIO department.
• Audit and update client information in IT Glue, focusing on core assets, apps, and services.
• Serve as a backup resource for Solutions Managers during their out-of-office periods.

Education and Experience

• Bachelor’s degree in a related field is preferred.
• Prior experience or internship in IT, project management, or a related field is advantageous.

Knowledge, Skills, and Abilities

• Exceptional written and verbal communication skills to effectively interact with clients, internal teams, and leadership.
• Strong organizational skills with the ability to manage multiple tasks, deadlines, and priorities in a fast-paced environment.
• Quick adaptability to changes and proactive problem-solving approach.
• Ability to collaborate effectively within a team environment and contribute to team goals.
• Basic understanding of IT concepts, processes, and terminology.
• Familiarity with sales processes.
• Customer-centric mindset to ensure client satisfaction and successful project outcomes.