IT Support & Automation Specialist

RIVER ROAD ASSET MANAGEMENT; Louisville (KY); On-site; USD 60,000 - 90,000; Full time

Job summary

River Road Asset Management is seeking an IT Support & Automation Specialist to support the technology that keeps our firm running while contributing to automation, data management, AI, and technology-improvement initiatives. We valorize practical experience, curiosity, and ownership.

You will work hands-on with IT support, scripting, and automation in an in-office role in Louisville, KY, collaborating with associates across the firm to improve processes and technology usage.

Qualifications

• Hands-on IT support experience.
• Scripting and automation experience preferred.
• Data management experience or coursework helpful.

Responsibilities

• Serve as first point of contact for hardware, software, and networking issues.
• Install, configure, and maintain computer hardware and software.
• Assist with onboarding/offboarding and asset management.
• Help monitor system performance and update documentation.
• Collaborate with internal teams to improve processes via automation.

Skills

IT support

Scripting

Data management

Cybersecurity basics

Job description

We want to provide ambitious individuals an opportunity to gain invaluable experience across various career disciplines in the investment management industry.

We believe in empowering our associates to reach their full professional potential. We are committed to creating intentional opportunities that enable every team member to thrive, considering every aspect of the employee experience and what motivates individuals to deliver their best work.

Health and wellness

We offer generous health and wellness benefits to our associates and their families.

Continuous learning and development

We strive to create an environment where learning never stops and employees have access to the resources they need to succeed.

Giving back

We are committed to identifying initiatives that align with our corporate social responsibility efforts and support causes that matter most to our associates.

Work life

Work life balance doesn’t have to be a balancing act.We aim to provide our associates with a work environment that allows them to be highly effective at work and beyond.

In the office

We intentionally designed our office space to be welcoming, collaborative, and energizing.

We support our associates in their professional and personal commitments.

Why Louisville

“Kentucky is a place where spirits are free to soar, and big dreams can be fulfilled.”

Our office is located in the heart of Louisville, Kentucky's downtown district. Our associates enjoy the many benefits the state’s unbridled spirit has to offer.

• The Kentucky Derby, dubbed the “Greatest Two Minutes in Sports”
• Incredible food scene, top-ranked chefs, one-of-a-kind restaurants (see what Travel + Leisure has to say)
• Kentucky Bourbon Trail, with many distilleries conveniently located right within Louisville's city limits
• The largest annual fireworks show in the country, and it's not for Independence Day (Thunder Over Louisville)
• Home to the University of Louisville, Louisville City Football Club, Racing Louisville Football Club, Louisville Bats (Minor League Baseball team)
• Louisville's park system is the last designed by Frederick Law Olmsted, the 'Father of American Landscape Architecture,' and one of only five such systems across the country
• Numerous music festivals (Bourbon & Beyond, Louder Than Life)
• Neighborhoods for each and every lifestyle

Position:IT Support & Automation Specialist

Location: Louisville, KY

Job Id:172

# of Openings:1

IT Support & Automation Specialist
Help Desk | Systems Support | Data & Process Automation

Job Summary

River Road Asset Management is seeking a curious, service-oriented IT Support & Automation Specialist to help support the technology that keeps our firm running while contributing to automation, data management, AI, and technology-improvement initiatives. We are not looking for someone who already knows everything. We are looking for someone with technical curiosity, sound judgment, initiative, and a strong sense of ownership; someone who communicates well, approaches problems thoughtfully, follows through, and looks for practical ways to make technology and processes better. We value candidates who bring practical experience and a willingness to share ideas, learn continuously, and contribute to a collaborative technology environment. This hands-on opportunity is ideal for an early-career professional with experience in one or more areas such as IT support, systems administration, scripting, data management, cybersecurity, or software deployment. You will work directly with associates across the firm to troubleshoot day-to-day technology issues, support secure and reliable IT operations, and help improve processes through automation and modern technology tools. This full-time, in-office role in Louisville, Kentucky.

Reports to: IT Manager

Location: Louisville, KY
Work Arrangement: In-office
Status: Full-time

What You’ll Do

No two days will look exactly alike. You may help a colleague resolve a technology issue in the morning, support a data or automation project in the afternoon, and document or improve a process before the day ends.

IT Support & Operations

• Serve as a first point of contact for associates experiencing hardware, software, connectivity, account-access, or other technology issues.
• Troubleshoot and resolve common desktop, application, networking, and security-related issues; communicate progress and next steps clearly to affected users.
• Install, configure, and maintain computer hardware, software, and related technology equipment.
• Support employee onboarding and offboarding through account setup, access changes, and equipment coordination.
• Maintain accurate inventories of hardware and software assets.
• Help monitor system and network performance, software licensing, patching, backups, and upgrade schedules.
• Assist with maintaining and improving IT policies, procedures, technical documentation, and internal knowledge resources.
• Partner with internal subject-matter experts and external technology providers to elevate and follow through on more complex issues.

Automation, DevOps & Data Support

• Help build and maintain scripts, workflows, and pipelines that reduce manual work and improve reliability.
• Support source control repositories, code-review practices, and deployment processes for internally developed tools.
• Assist with the deployment, monitoring, documentation, and ongoing support of production software and internal technology solutions.
• Contribute to the firm’s data management efforts, including routine data movement, data-quality checks, and process documentation.
• Help identify recurring issues or inefficient processes, then recommend practical improvements.
• Use scripting, generative AI, and other approved tools thoughtfully to accelerate work while following security and data-governance requirements.

AI, Security & Technology Enablement

• Support the evaluation, configuration, rollout, and administration of approved AI tools and integrations.
• Help associates use approved technology effectively by providing approachable training, guidance, and troubleshooting support.
• Assist with corporate account provisioning, access management, tenant-level administration