Solutions Specialist: Hybrid Tech & Sales Enablement

FedEx; Memphis (TN); Hybrid; USD 42,000 - 66,000; Full time

Job summary

FedEx is seeking a hybrid, Memphis-based support professional to assist in developing and maintaining innovative programs for sales leadership and customers. You will deliver Tier 2 hardware and mobile support, manage escalations, and help optimize the deployment lifecycle to reduce response times.

The role emphasizes cross-training for phone and desktop support, handling high volumes of tickets, and ensuring smooth operations for fast-paced sales environments.

Qualifications

• Bachelor's degree or equivalent in business or a related field.
• Knowledge of business software, spreadsheets, or graphics/web development.
• Good interpersonal and communication skills.
• Ability to manage high-volume escalated tickets and support remote/hybrid teams.

Responsibilities

• Assist in design, development, implementation, and maintenance of support programs.
• Provide Tier 2 hardware and mobile device troubleshooting and resolution.
• Manage escalations and provisioning of equipment for sales functions.
• Reduce ticket response/resolution times to meet SLA targets.
• Support hardware deployment lifecycle and self-serve deployment models.
• Work across phone-based help desk and desktop hardware support.

Skills

Hardware support

Mobile support

Escalations management

Troubleshooting

Education

Bachelor's degree/equivalent in business or related field

Tools

Ticketing systems

Remote support tools

Job description

FedEx is seeking a hybrid, Memphis-based support professional to assist in developing and maintaining innovative programs for sales leadership and customers. You will deliver Tier 2 hardware and mobile support, manage escalations, and help optimize the deployment lifecycle to reduce response times.

The role emphasizes cross-training for phone and desktop support, handling high volumes of tickets, and ensuring smooth operations for fast-paced sales environments.