Solutions Specialist – Hybrid IT & Sales Support

Federal Express Corporation; Tennessee; Hybrid; USD 42,000 - 62,000; Full time

Job summary

Federal Express Corporation in Memphis, TN, offers a hybrid role supporting sales leadership and customers by developing and maintaining programs that deliver value and effective strategies. Under supervision, the role provides Tier 2 desktop and mobile hardware support, handles high-priority escalations, and participates in deployment and onboarding cycles.

Candidates should have a bachelor's degree and strong communication, interpersonal, and organizational skills; onsite presence required

Qualifications

• Bachelor's Degree or equivalent in business or related field.
• Strong written and oral communication skills.
• Good interpersonal and organizational skills.
• Ability to work with internal/external customers.

Responsibilities

• Assist in designing and maintaining programs supporting sales leadership and customers.
• Provide Tier 2 hardware and mobile support for laptops and devices.
• Manage high-priority escalations to restore SLA timelines.
• Cross-train between phone-based help desk and on-site hardware support.
• Support hardware deployment and break-fix lifecycle.

Skills

Business software

Interpersonal skills

Organizational skills

Communication skills

Education

Bachelor's Degree/equivalent

Tools

MS Office

Excel

Job description

Federal Express Corporation in Memphis, TN, offers a hybrid role supporting sales leadership and customers by developing and maintaining programs that deliver value and effective strategies. Under supervision, the role provides Tier 2 desktop and mobile hardware support, handles high-priority escalations, and participates in deployment and onboarding cycles.

Candidates should have a bachelor's degree and strong communication, interpersonal, and organizational skills; onsite presence required