Solutions Reliability Specialist (Fully Remote)

Canopy; United States; Remote; USD 60,000 - 85,000; Full time

Job summary

Canopy provides safety technology solutions for healthcare environments, focusing on system reliability and worker safety. As a technical support professional, you will own the reliability of deployed safety tech, assess health, identify risks, and coordinate remediation with customers and internal teams.

You will advise customers and internal stakeholders, manage investigations to resolution, and document findings.

Qualifications

• 3+ years in technical support or field services.
• Knowledge of hardware and network troubleshooting.
• Strong communication and analytical skills.

Responsibilities

• Assess system health and identify risks.
• Plan and coordinate remediation.
• Validate outcomes and document findings.
• Advise customers and internal stakeholders.
• Manage investigations to resolution.

Skills

Technical support

Field services

Hardware troubleshooting

Networking

Job description

• Own reliability of deployed safety technology
• Advise customers and internal stakeholders
• Manage investigations to resolution

What You'll Own:

• Assess system health and identify risks
• Plan and coordinate remediation
• Validate outcomes and document findings

What You'll Bring:

• 3+ years in technical support or field services
• Knowledge of hardware and network troubleshooting
• Strong communication and analytical skills

What Success Looks Like:

• Reliable customer systems
• Clear assessments and effective remediation

Canopy

Canopy provides safety technology solutions for healthcare environments, focusing on system reliability and worker safety. The company values diversity and inclusion, with a collaborative culture aimed at positively impacting healthcare workers.