Field Reliability Specialist — Healthcare Tech

Canopy; United States; Hybrid; USD 75,000 - 85,000; Full time

Job summary

Canopy is seeking a Solutions Reliability Specialist – Post-Deployment System Reliability to independently assess and improve the reliability of Canopy's deployed safety technology across healthcare customer sites. The role requires travel up to 50% of the time within the United States and collaboration with clinical, facilities, and technical teams.

You will own system reliability assessments, develop remediation plans, and coordinate with field services technicians and partners to ensure

Qualifications

• 3+ years in field services, technical systems support, hardware deployment, or similar
• Strong ability to evaluate moderately complex technical problems and recommend solutions
• Good knowledge of connected hardware systems, network, and system performance
• Ability to translate findings into practical remediation recommendations

Responsibilities

• Independently assess health, performance, and reliability of Canopy systems across assigned Tier 1 and Tier 2 customer sites
• Conduct system health reviews, evaluate network performance, coverage, connectivity, hardware functionality and risks
• Analyze findings to identify root causes and reliability risks
• Develop remediation plans with actions, priorities, resources, and outcomes
• Coordinate remediation with Canopy's solution partners and field technicians
• Provide technical guidance to Customer Success Managers and customer stakeholders
• Onsite troubleshooting and system validation when needed
• Document assessments, remediation decisions, and validation results

Skills

Field services

Troubleshooting

Healthcare tech

Communication skills

Job description

Canopy is seeking a Solutions Reliability Specialist – Post-Deployment System Reliability to independently assess and improve the reliability of Canopy's deployed safety technology across healthcare customer sites. The role requires travel up to 50% of the time within the United States and collaboration with clinical, facilities, and technical teams.

You will own system reliability assessments, develop remediation plans, and coordinate with field services technicians and partners to ensure