Technical Solutions Associate (Fully Remote)

Relay Robotics, Inc.; United States; Remote; USD 95,000 - 130,000; Full time

Job summary

Relay Robotics is seeking a Field Support Engineer to assist with on-site deployments in hospitals, ensuring robots operate smoothly and integrate with existing systems. You will diagnose issues across hardware, software, networking, and cloud services, working closely with cross-functional teams to maintain mission-critical performance.

Ideal candidates are curious, self-directed, and comfortable with ambiguity, with strong Linux, networking, Python, and cloud skills and excellent communication

Qualifications

• Experience in robotics or field service environments.
• Strong Linux, networking, Python, and cloud skills.
• Clear communicator with technical and non-technical stakeholders.

Responsibilities

• Support robot deployments and customer implementations on-site in hospitals.
• Troubleshoot issues across robots, networking, cloud services, and integrations.
• Collaborate with Operations, Support, Field Operations, and Solutions teams to ensure success.

Skills

Linux

Networking

Python

Cloud systems

Communication

Job description

• Support robot deployments and customer implementations in hospitals.
• Provide onsite technical support and validate robot operation.
• Work with Operations, Support, Field Operations, and Solutions teams.

Technical Work:

• Troubleshoot issues across robots, networking, cloud services, and integrations.
• Use logs, bagfiles, and telemetry to diagnose root causes.
• Partner with Engineering and Field Operations to resolve issues.

Who You Are:

• Curious, self-directed, and comfortable with ambiguity.
• Skilled in Linux, networking, Python, and cloud systems.
• Clear communicator with technical and non-technical stakeholders.

Why Join Us:

• Grow across robotics, healthcare tech, and operations.
• Take on meaningful responsibility in a fast-moving company.
• Help scale autonomous robots in real healthcare environments.

Relay Robotics

Relay Robotics provides autonomous delivery robot solutions that improve operational efficiency and patient care across healthcare systems. We're a rapidly growing team partnering with major health systems nationwide, with a culture that values curiosity, ownership, and hands-on problem-solving.