Solutions Performance Manager

Solera Corporation; Town of Texas (WI); On-site; USD 95,000 - 130,000; Full time

Job summary

Solera Corporation seeks a Performance Manager / Product SME to drive adoption and optimize dealership workflows across DMS, CRM, service scheduling, and marketing platforms. You will coach teams, present data-driven insights, and partner with Account Managers to realize measurable value for dealer groups.

Role requires strong analytical skills, deep automotive workflow knowledge, and a track record of improving service hours, lead conversions, and ROI.

Qualifications

• 3–7+ years' experience in automotive SaaS, dealership operations, training, or consulting.
• Hands-on experience with automotive technologies (DMS, CRM, service scheduling, marketing platforms).
• Excellent coaching, training, process improvement, and data analysis skills.

Responsibilities

• Drive product adoption and utilization across DMS, CRM, Service, and Marketing platforms.
• Lead on-site or virtual coaching sessions to improve technician efficiency and appointment metrics.
• Analyze dealership performance data and deliver actionable improvement recommendations.

Skills

Automotive SaaS knowledge

Dealership operations

Coaching & training

Data analysis

Customer success

Tools

DMS

CRM

Service scheduling

Marketing platforms

Job description

Performance Manager / Product SME, Dealer Solutions Account Management SME expert in one of: DMS, CRM, Service or MarketingEmployment Type: Full-TimeRole OverviewThe Solutions Performance Manager / Product SME for [Product] is a dealership operations and product expert responsible for ensuring customers achieve maximum value from their [???] inset DMS, CRM, Service, and Marketing.They work side-by-side with Account Managers to:Drive product adoptionDeliver performance improvement recommendationsOptimize dealership workflowsProvide training, insights, and best practicesSupport renewal and expansion by demonstrating measurable resultsThis role is highly consultative, hands-on, and data-driven, acting as the “product and performance engine” for the territory.Key ResponsibilitiesProduct Adoption & Utilization Leadership in assigned Platform (DMS/CRM/Service/Marketing)Ensure customers fully adopt and use their contracted solutions, including:DMS workflows: Service, Parts, Accounting, Inventory, Variable OpsCRM workflows: Lead handling, BDC processes, showroom trackingService operations: Lane check-in, scheduling, inspections, tech productivityMarketing solutions: Campaign automation, retention journeys, equity mining, reputationConduct usage audits and work with customers to close adoption gaps.Performance Improvement & Dealership OptimizationWith Account Manager, analyze dealership performance metrics and translate them into actionable recommendations.Lead on-site or virtual coaching sessions focused on improving:Technician efficiency & labor hoursLead response times, appointment set ratios, and close ratesService retention, upsell capture, and multi-point inspection usageMarketing ROI and customer lifetime valueDeliver scalable workflows, playbooks, and best practices tailored to dealership size.Customer Engagement & Value DemonstrationFocus on customer operational performance and adoption.Dealerships visits will be coordinated by the Account Manager, who maintains primary ownership of the customer relationship.Participate in QBRs with Account Managers to present data, performance insights, and product roadmaps.Provide clear ROI storytelling that ties product usage to KPI improvements.Build strong relationships with dealership stakeholders (GMs, Fixed Ops Directors, Service Managers, Sales Managers, BDC Leads, Marketing Managers).Data Analysis & ReportingMonitor usage dashboards, performance KPIs, and adoption analytics to identify trends and prioritize accounts.Deliver clear, data-backed recommendations and action plans.Maintain documentation of customer progress, including training logs, KPIs, and next steps.Cross-Functional CollaborationProvide Product and Engineering teams with field insights related to:Feature gapsIntegration requests (e.g., DMS, CRM, OEM tools)Workflow challengesCompetitive intelligenceWork with Support and Professional Services to resolve technical issues impacting adoption.Partner with Marketing to share customer success stories and support case studies.Territory SupportCoordinate with Account Managers to support renewal readiness by driving proactive value realization. Prioritization for Adoption, At Risk Customers, Strategic Accounts.Recommend prioritize on which accounts need on-site vs. virtual engagement.Assist with onboarding workflows for new rooftops added through expansion.QualificationsRequired3–7+ years' experience in automotive SaaS, dealership operations, training, or consulting.Strong working knowledge of dealership processes across fixed ops, variable ops, CRM, and marketing.Hands-on experience with one or more automotive technologies (DMS, CRM, service scheduling, marketing platforms).Excellent skills in coaching, training, process improvement, and data analysis.Ability to communicate complex workflows clearly to dealership users and leaders.PreferredFamiliarity with major DMS providers (CDK, Reynolds, Dealertrack, Tekion).Experience with CRM platforms (Elead, VinSolutions, DealerSocket, etc.).Background in BDC operations, service lane management, or dealership marketing.Prior experience in a Product Specialist, Trainer, Consultant, or Fixed Ops role.Proven ability to present insights to executive audiences (GMs, Fixed Ops Directors, Dealer Principals).Success MetricsProduct adoption & utilization levels across DMS, CRM, Service, Marketing PlatformsPerformance KPI improvements (service hours, CRM conversion, marketing ROI, etc.)Customer satisfaction (NPS/CSAT) and reduction in escalationsImpact on renewal readiness through value demonstrationCompletion of performance engagements and achievement of customer objectivesQuality of documentation, reporting, and best practice deliveryCompetenciesOperational Expertise – Deep understanding of automotive workflows.Product Mastery – Expert-level proficiency in assigned solutions.Analytical Mindset – Uses data to diagnose issues and guide coaching.Communication & Coaching – Clear, patient, and persuasive.Customer Empathy – Understands the daily realities of dealership teams.Collaboration – Works seamlessly with Account Managers and cross-functional partners.Execution Discipline – Organized, dependable, and detail-oriented.Travel60- 75% depending on territory/area size, customer needs, and on-site support requirements.EQUAL OPPORTUNITY EMPLOYERThe Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.