Solutions Manager

JD.COM; Fontana (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

JD Logistics, part of JD.com, seeks an Overseas Warehouse Solutions Manager to design and optimize logistics solutions for the North American market from Fontana, CA or City of Industry, CA. You will align client needs with warehouse operations, focusing on cost efficiency, regulatory compliance, and last-mile optimization.

Applicants should have 3–5 years in solution design, with 1–2 years in overseas warehouse planning/execution, strong Excel skills, and experience building dashboards to

Qualifications

• 3-5 years in solution design, with 1-2 years in overseas warehouse planning/execution.
• Strong analytical skills; proficient in Excel; ability to extract, manipulate, and visualize data.
• Experience building dashboards or reporting tools to support business decisions.

Responsibilities

• Design customized warehousing and distribution plans for E-commerce sellers.
• Develop workflows for small/oversized items or HazMat handling and storage.
• Calculate project IRR and payback for new warehouse setups; optimize last-mile pricing to preserve margins.
• Define SOPs for OS&D and ensure regulatory compliance for hazardous materials.

Skills

Excel

Dashboard tools

Data analysis

English

Mandarin

Cross-team collaboration

Warehousing planning

Job description

• Job Title: Overseas Warehouse Solutions Manager - Logistics/Transportation/Supply Chain


• Location: Fontana, CA or City of Industry, CA


• Annual Salary: $85,000 - $110,000 USD + Annual Performance Bonus

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Position Overview:

Responsible for designing and optimizing logistics solutions for the North American market. You will bridge the gap between client needs and warehouse operations, focusing on cost efficiency (IRR), compliance (HazMat/Customs), and last-mile optimization.

What You'll Do

Solution Design:

• Develop customized warehousing and distribution plans for E-commerce sellers (TikTok, Temu, Amazon).


• Design workflows for small/oversized items or HazMat storage and handling.

Cost & Profitability Analysis:

• Calculate project IRR (Internal Rate of Return) and payback periods for new warehouse setups.


• Optimize Last-mile pricing strategies to maintain margins under \"Platform-Mandated Labels.\"

Exception & Compliance Management:

• Define SOPs for OS&D (Over, Short, and Damaged) and other Inbound/Outbound Exceptions.Ensure compliance with California CUPA/HMBP regulations for hazardous materials.

Market Insight Exception & Competitive Assessment

• Client Insight & Needs Analysis: Identify, extract, and analyze the pain points and requirements of both cross-border and local US clientele


• Competitor Benchmarking & Capability Evaluation: Conduct comprehensive research and evaluation of overseas warehouse capabilities, focusing on operational efficiency, pricing structures, and geographic coverage

About You

• Experience: 3-5 years in solution design, with 1-2 years directly related to overseas warehouse planning and execution.


• Strong analytical skills and proficiency in Excel; ability to extract, manipulate, and visualize data.


• Experience building dashboards or reporting tools to support business decisions.


• Understanding of transportation concepts including pricing, carrier selection, service levels, and operational challenges.


• Ability to collaborate across multiple teams (sales, procurement, product, operations).


• Strong communication skills in English and Chinese (Mandarin)

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.