Solutions Manager

QS Security Services, LLC; Columbus (OH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Paid Time Off

Parental Leave

Life Insurance

Job summary

NetJets in Columbus, OH is seeking a Senior Solutions Manager to guide business process and technology-change initiatives within a key business unit. The role provides execution leadership, coordinates cross-functional teams, and aligns delivery with business strategy.

You will document requirements, create roadmaps with technology partners, apply agile frameworks, drive change management, and ensure clear communication, training, and measurable outcomes across the organization.

Qualifications

• In-depth conceptual and practical knowledge of agile and program management delivery.
• Ability to document business needs and capability requirements, and map into a joint roadmap with key stakeholders.
• Effective communication and facilitation skills to explain difficult information and build consensus.

Responsibilities

• Assists in the business coordination and execution associated with business process and technology changes.
• Maintains documentation of business feature requirements and communicates those needs to delivery stakeholders.
• Coordinates across the business to translate needs into information for the technology organization.
• Establishes partnerships with technology to create an execution roadmap using agile frameworks.
• Guides delivery with disciplined documentation and drives changes to meet financial KPIs.
• Drives organizational change management activities including process documentation, testing and training.

Skills

Agile delivery

Program management

Documentation

Communication

Change management

Education

Bachelor's in Business or Technology

Job description

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NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Solutions Manager, Senior is a key role within a specific business unit and works within the business to provide execution guidance for specific business processes or technology changes. Provides insight and direction, with minimal guidance, for delivery of business process changes and for technology implementations to ensure business readiness. Coordinates communication, training and status for business partners, and works with technology to understand business features and capability needs. Works with the business on the changes and ensures roles and processes are well understood and documented.

Tasks and Responsibilities

• Assists in the business coordination and execution associated with business process and technology changes.
• Maintains documentation of business feature requirements and communicates those needs to delivery stakeholders in the organization, including impacted businesses and technology.
• Coordinates across the business to understand business needs, and translate those into digestible information for the technology organization
• Establishes partnerships with technology to create an execution roadmap about specific business needs and capabilities. Leverages the agile framework to build delivery timelines that align to business changes.
• Utilizes business knowledge to guide business process changes and recommendations.
• Exhibits necessary discipline for documentation and works to persuade others to deliver and utilize this documentation.
• Utilizes financial and KPI goals to deliver changes and implementations that provide business benefit.
• May be part of a broader team and works closely with others to ensure a comprehensive roadmap and plan for the business unit
• Executes against a business roadmap that leverages key partners across the organization, like HR and Technology.
• Executes organizational change management activities to ensure the success of change implementation including process documentation, testing and training.

Note:

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Education

Bachelor's in Business or Technology

Certifications and Licenses

Years of Experience

4-6 years of experience

Core Competencies

Service-Oriented

Strives For Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)

• In-depth conceptual and practical knowledge of agile and program management delivery
• Ability to execute and drive task completion and solve problems in a complex environment
• Ability to document business needs and capability requirements, and map into a joint roadmap with key stakeholders.
• Able to explain difficult or sensitive information and works to build consensus to help negotiate delivery and implement changes within the business unit and other impacted teams
• Ability to utilize best practices to execute against financial targets, KPIs, and goals that are leveraged for decision making.
• Effective communication and facilitation skills to explain difficult or sensitive information and works to build consensus in order to elicit business and technology delivery needs that impact multiple business areas.
• Possess strong knowledge of business analysis and product management concepts with a strong understanding of how to manage effective organizational change
• Works within broad guidelines and policies with a moderate grasp of business strategy and ability to use that knowledge to make rapid tactical and strategic decisions.
• Leads small projects with manageable risks.

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you LIVEWELL—a comprehensive package to support your Mind, Body, and Life.

Our comprehensive suite of benefits include:

• Medical, Dental, and Vision
• Employee Assistance Program
• Flexible Spending Accounts
• Health Savings Account with annual employer contribution
• Wellness Programs & Discounts
• Paid Time Off
• Parental Leave of Absence
• Life and Accident Insurance
• Voluntary benefits (financial protection plans)
• 401(k) plan, with 67% of every dollar you contribute matched by NetJets