Program Manager, Service Strategy & Execution (NJUS)

QS Security Services, LLC

Columbus (OH)

On-site

USD 110,000 - 150,000

Full time

8 days ago

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Benefits offered by this job

Medical/Dental/Vision

Healthcare Advocacy

Employee Assistance

Flexible Spending Accounts

Health Savings Account

Wellness Programs

Paid Time Off

Parental Leave

Life Insurance

Voluntary Benefits

401(k) Match

Disability Insurance

Legal Plan

Identity Protection

Pet Insurance

Family Support

Job summary

NetJets Aviation, Inc. is seeking a Program Manager, Service Strategy & Execution to lead the global Service initiative portfolio, coordinate cross-functional work, and orchestrate the operating rhythm.

This senior role drives performance transparency and alignment with stakeholders, hosting key leadership forums and shaping the Service portfolio. The role partners with Global ELT members, delivering structure, discipline, and execution to enable leaders to focus on strategy and decision-making.

Qualifications

Experience leading cross-functional initiative portfolios.
Executive presence with ability to influence without authority.
Structured thinker with strong judgment and follow-through.
Comfort with performance metrics, dashboards, and data-driven narratives.

Responsibilities

Own and manage Service initiative portfolio and milestones.
Define scope, ownership, milestones, dependencies, risks, and outcomes.
Lead Monthly Service Meeting end-to-end with clear decisions and owners.
Provide WBR inputs and executive reporting in collaboration with BI&A.
Maintain Service risk register and track mitigation plans.

Skills

Cross-functional initiatives

Executive presence

Structured thinking

Dashboards / data narratives

Education

Bachelor's in Business

Job description

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Title: Program Manager, Service Strategy & Execution (NJUS)

Company: NetJets Aviation, Inc.

Area of Interest: Customer Experience

Location: Columbus, OH, US, 43219

Join the NetJets Team

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Program Manager, Service Strategy & Execution is accountable for the Service initiative portfolio, cross-functional orchestration, operating rhythm, and performance transparency of the global Service organization. This role actively manages the full Service portfolio—including Side B initiatives, ensures the right stakeholders are aligned to deliver that work, hosts and runs the Monthly Service Meeting, and owns Service inputs into WBRs.

This is a senior individual contributor role with real accountability for Service outcomes, including Owner Likelihood To Recommend scores. The role will partner with Global ELT members directly and is designed to free senior leaders to focus on strategy and decision-making by providing structure, rigor, and execution discipline across Service.

Tasks and Responsibilities

Initiative & Portfolio Management (Foundation of the Role)
Own and maintain a single, authoritative inventory of all Service initiatives
Define and track scope, ownership, milestones, dependencies, risks, and outcomes
Ensure sustained progress independent of meeting visibility
Actively drive prioritization decisions, including sequencing, pausing, or closing work
Cross-Functional Orchestration
Engage the right functional and global partners based on portfolio needs
Anticipate and resolve cross-functional dependencies and friction
Service Operating Cadence & Leadership Forums
Host, emcee, and facilitate the Monthly Service Meeting end-to- end
Design agendas, meeting flow, attendee lists, and decision points aligned to portfolio priorities
Build and own the presentation narrative and content (with inputs from teams)
Ensure meetings result in clear decisions, actions, owners, and timelines
Manage pre-reads, post-meeting summaries, and follow-through
WBR & Executive Reporting
Own Service inputs into Weekly Business Reviews (WBRs)
Partner with BI&A to define metrics, strengthen data integrity, and evolve dashboards
Ensure WBR content is decision-oriented and consistent with Monthly Service Meetings and executive updates
Own the Service risk register and ongoing risk inventory
Identify emerging and systemic Service risks
Track mitigation plans, owners, and timelines
Partner with BI&A to build and maintain weekly Service risk dashboards

Note:

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Education

Bachelor's in Business

Certifications and Licenses

Years of Experience

8-10 years of experience

Core Competencies

Service-Oriented

Strives For Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)

Demonstrated success leading complex, cross-functional initiative portfolios

Strong executive presence with the ability to influence without authority

Highly structured thinker with strong judgment and follow-through

Comfort with performance metrics, dashboards, and data-driven narratives

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL—a comprehensive package to support your Mind, Body, and Life. Our comprehensive suite of benefits include: