Solutions Manager

NetJets

Columbus (OH)

On-site

USD 100,000 - 140,000

Full time

14 days+

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Benefits offered by this job

Medical benefits

Dental & Vision

401(k) with match

Paid time off

Wellness programs

Employee assistance

Job summary

NetJets is seeking a Solutions Manager, Senior to drive business process and technology changes within a dedicated business unit in Columbus. You will translate business needs into delivery plans, coordinate across partners, and guide change with an agile mindset.

Ideal candidates bring 4–6 years of experience, strong program management and communication skills, and the ability to create clear roadmaps that deliver measurable business benefits.

Qualifications

In-depth knowledge of agile and program management.
Ability to document business needs and map into a joint roadmap with key stakeholders.
Excellent communication and facilitation skills to explain difficult information and build consensus.
Ability to drive changes within the business unit and align with technology teams.
Experience translating business needs into actionable requirements for delivery teams.

Responsibilities

Assists in the business coordination and execution associated with business process and technology changes.
Maintains documentation of business feature requirements and communicates those needs to delivery stakeholders.
Coordinates across the business to understand needs and translate into information for technology.
Establishes partnerships with technology to create an execution roadmap and align delivery timelines.
Guides business process changes and recommendations.
Documents and persuades teams to use this documentation.
Uses financial and KPI targets to deliver beneficial changes.
Works with HR and Technology to build a comprehensive roadmap.
Executes organizational change management activities including process documentation, testing and training.

Skills

Agile delivery

Program management

Stakeholder management

Business analysis

Change management

Communication

Education

Bachelor's in Business or Technology

Job description

Join the NetJets Team

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Join the NetJets Team

Purpose of Position

The Solutions Manager, Senior is a key role within a specific business unit and works within the business to provide execution guidance for specific business processes or technology changes. Provides insight and direction, with minimal guidance, for delivery of business process changes and for technology implementations to ensure business readiness. Coordinates communication, training and status for business partners, and works with technology to understand business features and capability needs. Works with the business on the changes and ensures roles and processes are well understood and documented.

Tasks And Responsibilities

Assists in the business coordination and execution associated with business process and technology changes.
Maintains documentation of business feature requirements and communicates those needs to delivery stakeholders in the organization, including impacted businesses and technology.
Coordinates across the business to understand business needs, and translate those into digestible information for the technology organization
Establishes partnerships with technology to create an execution roadmap about specific business needs and capabilities. Leverages the agile framework to build delivery timelines that align to business changes.
Utilizes business knowledge to guide business process changes and recommendations.
Exhibits necessary discipline for documentation and works to persuade others to deliver and utilize this documentation.
Utilizes financial and KPI goals to deliver changes and implementations that provide business benefit.
May be part of a broader team and works closely with others to ensure a comprehensive roadmap and plan for the business unit
Executes against a business roadmap that leverages key partners across the organization, like HR and Technology.
Executes organizational change management activities to ensure the success of change implementation including process documentation, testing and training.

Note

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Education

Bachelor's in Business or Technology

Certifications and Licenses

Years Of Experience

4-6 years of experience

Core Competencies

Adaptability
Collaboration
Curiosity
Service-Oriented
Strives For Positive Results

Knowledge, Skills, Abilities And Other (KSAOs)

In-depth conceptual and practical knowledge of agile and program management delivery
Ability to execute and drive task completion and solve problems in a complex environment
Ability to document business needs and capability requirements, and map into a joint roadmap with key stakeholders.
Able to explain difficult or sensitive information and works to build consensus to help negotiate delivery and implement changes within the business unit and other impacted teams
Ability to utilize best practices to execute against financial targets, KPIs, and goals that are leveraged for decision making.
Effective communication and facilitation skills to explain difficult or sensitive information and works to build consensus in order to elicit business and technology delivery needs that impact multiple business areas.
Possess strong knowledge of business analysis and product management concepts with a strong understanding of how to manage effective organizational change
Works within broad guidelines and policies with a moderate grasp of business strategy and ability to use that knowledge to make rapid tactical and strategic decisions.
Leads small projects with manageable risks.

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL— a comprehensive package to support your Mind, Body, and Life.

Our Comprehensive Suite Of Benefits Include