Program Manager, Service Strategy & Execution (NJUS)

NetJets; Columbus (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401(k) plan with employer matching

Paid Time Off

Job summary

NetJets is looking for a Program Manager, Service Strategy & Execution to oversee the Service initiative portfolio while collaborating with Global ELT members. The successful candidate will drive prioritization, leverage performance metrics, and ensure all stakeholders are aligned on service outcomes.

This senior role requires 8-10 years of experience and a Bachelor's in Business. NetJets supports employees with a comprehensive benefits package including Medical, Dental, and Vision plans, alongside a robust 401(k) matching program.

Qualifications

• 8-10 years of experience leading complex initiatives.
• Strong executive presence with the ability to influence.
• Demonstrated success managing cross-functional projects.

Responsibilities

• Own and maintain a portfolio of all Service initiatives.
• Engage functional partners to ensure project alignment.
• Host and facilitate Monthly Service Meetings.

Skills

Adaptability

Collaboration

Curiosity

Service-Oriented

Strives For Positive Results

Education

Bachelor's in Business

Job description

Join the NetJets Team

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Program Manager, Service Strategy & Execution is accountable for the Service initiative portfolio, cross-functional orchestration, operating rhythm, and performance transparency of the global Service organization. This role actively manages the full Service portfolio—including Side B initiatives, ensures the right stakeholders are aligned to deliver that work, hosts and runs the Monthly Service Meeting, and owns Service inputs into WBRs. This is a senior individual contributor role with real accountability for Service outcomes, including Owner Likelihood To Recommend scores. The role will partner with Global ELT members directly and is designed to free senior leaders to focus on strategy and decision-making by providing structure, rigor, and execution discipline across Service.

Tasks And Responsibilities

• Initiative & Portfolio Management (Foundation of the Role)
• Own and maintain a single, authoritative inventory of all Service initiatives
• Define and track scope, ownership, milestones, dependencies, risks, and outcomes
• Ensure sustained progress independent of meeting visibility
• Actively drive prioritization decisions, including sequencing, pausing, or closing work
• Cross-Functional Orchestration
• Engage the right functional and global partners based on portfolio needs
• Anticipate and resolve cross-functional dependencies and friction
• Maintain momentum between formal forums
• Service Operating Cadence & Leadership Forums
• Host, emcee, and facilitate the Monthly Service Meeting end-to-end
• Design agendas, meeting flow, attendee lists, and decision points aligned to portfolio priorities
• Build and own the presentation narrative and content (with inputs from teams)
• Ensure meetings result in clear decisions, actions, owners, and timelinesManage pre-reads, post-meeting summaries, and follow-through
• WBR & Executive Reporting
• Own Service inputs into Weekly Business Reviews (WBRs)
• Partner with BI&A to define metrics, strengthen data integrity, and evolve dashboards
• Ensure WBR content is decision-oriented and consistent with Monthly Service Meetings and executive updates
• Service Risk Management
• Own the Service risk register and ongoing risk inventory
• Identify emerging and systemic Service risks
• Track mitigation plans, owners, and timelines
• Partner with BI&A to build and maintain weekly Service risk dashboards

Note: It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Education

Bachelor's in Business

Years Of Experience

8-10 years of experience

Core Competencies

• Adaptability
• Collaboration
• Curiosity
• Service-Oriented
• Strives For Positive Results

Knowledge, Skills, Abilities And Other (KSAOs)

• Demonstrated success leading complex, cross-functional initiative portfolios
• Strong executive presence with the ability to influence without authority
• Highly structured thinker with strong judgment and follow-through
• Comfort with performance metrics, dashboards, and data-driven narratives

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL—a comprehensive package to support your Mind, Body, and Life.

Our Comprehensive Suite Of Benefits Include

• Medical, Dental, and Vision
• Healthcare Advocacy
• Employee Assistance Program
• Flexible Spending Accounts
• Health Savings Account with annual employer contribution
• Wellness Programs & Discounts
• Paid Time Off
• Parental Leave of Absence
• Life and Accident Insurance
• Voluntary benefits (financial protection plans)
• 401(k) plan, with 67% of every dollar you contribute matched by NetJets
• Short and Long-Term Disability
• Legal Plan
• Identity Theft Protection Plans
• Pet Insurance
• Family & Caregiving Support