Service Support Specialist (NJUS)

NetJets

Columbus (OH)

Hybrid

USD 42,000 - 64,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, and Vision

401(k) with company match

Paid Time Off

Wellness program

Job summary

NetJets is seeking a Service Support Specialist to manage daily logistics for catering and ground transportation, ensuring accurate, confirmed services for client flights. You will work with Owner Services, Culinary Excellence, and Ground teams to coordinate orders and resolve disruptions promptly.

The role emphasizes proactive communication, attention to detail, and the ability to navigate multiple systems while maintaining high service standards and customer focus.

Qualifications

High school education required.
2–4 years in operations, logistics, or service coordination.
Strong communication and problem-solving skills.

Responsibilities

Operational execution of catering and ground transport details with accuracy.
Coordinate third-party delivery services and manage recovery actions as needed.
Provide timely updates to internal stakeholders and manage inbound/outbound communications.
Communicate with vendors and FBOs to confirm orders and status updates.
Identify recurring challenges and propose improvements to leadership.

Skills

Adaptability

Collaboration

Curiosity

Service-Oriented

Detail-oriented

Microsoft Office

Education

High School

Job description

Join the NetJets Team NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position The Service Support Specialist plays a critical role in supporting seamless trip execution by managing daily logistics operations related to catering and ground transportation coordination. This role ensures a high-quality service experience through proactive communication, precise order management, and effective problem resolution. The Specialist works collaboratively across teams and with external suppliers to maintain operational excellence, mitigate risks, and ensure all services are accurate, confirmed, and delivered as expected.

Tasks And Responsibilities

OPERATIONAL EXECUTION & PROBLEM RESOLUTION –Execute, review, and validate all catering and ground transportation details to ensure accuracy and completeness. Monitor active workflows and proactively identify potential trip impacts. Take immediate action on disruptions, delays, or unconfirmed services by sourcing alternative solutions and coordinating recovery efforts. Ensure that all order changes are accurately processed and reflected. Escalate requests when necessary to maintain service standards.
CATERING COORDINATION & REPORTING – Coordinate third-party delivery services when required. Utilize operational reports (e.g., In-Position Reports, Allergy Reports, Unconfirmed International Owner Reports) to proactively identify risks. Manage international catering recovery efforts and secure alternative solutions when needed.
COMMUNICATION & COORDINATION – Provide timely, accurate updates to internal stakeholders, including Owner Services, regarding order status, approvals, and changes. Manage inbound and outbound communication through phone queues and shared email inboxes (Owner Catering, Owner Ground). Collaborate across internal teams (Owner Services, Culinary Excellence, Ground) using communication tools such as Teams to maintain clear and complete documentation of all activities, updates, and pending items.
SUPPLIER & FBO COORDINATION – Communicate directly with vendors and Fixed Base Operators (FBOs) to confirm order details and obtain status updates. Maintain up-to-date knowledge of vendor availability, restrictions, and closures. Manage and communicate vendor holds across teams, ensuring proper tracking and timely updates. Support urgent requests and recovery situations with clear communication and resolution.
CONTINUOUS IMPROVEMENT – Identify recurring operational challenges and elevate trends to leadership to support continuous improvement initiatives.

Note

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Education

High School

Certifications and Licenses

Years Of Experience

2-4 years of experience

Core Competencies

Adaptability
Collaboration
Curiosity
Service-Oriented
Strives For Positive Results

Knowledge, Skills, Abilities And Other (KSAOs)

Strong attention to detail with the ability to manage multiple tasks simultaneously
Ability to work in a fast-paced, deadline-driven environment
Strong problem-solving skills with a proactive approach to issue resolution
Effective verbal and written communication skills
Ability to coordinate across multiple teams and stakeholders
Proficiency in system navigation and data entry (iJet, ETM, or similar systems preferred)
Comfortable managing phone, email, and system-based workflows concurrently
Strong organizational skills and ability to track and follow up on open items
Proficiency in Microsoft Office (Outlook, Excel, Teams)
Flexibility to work varied schedules, including evenings, weekends, and holidays

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL—a comprehensive package to support your Mind, Body, and Life.

Our Comprehensive Suite Of Benefits Include