Solutions Engineering Lead - GTM & SDK Expert

Knot; New York (NY); Sur place; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Full health, dental & vision benefits

Unlimited PTO

Parental leave

NYC office

Aeron chair

Snacks & meals

Résumé du poste

Knot is seeking a seasoned Solutions Engineer to own the technical lead across the GTM cycle, from pre-sales through implementation and post-sales. You will guide customers through architecture reviews, security evaluations, and the integration of Knot's mobile SDKs and APIs, collaborating with multiple Knot teams.

You will debug deployments, address friction points, and identify up-sell opportunities while contributing to documentation and tooling to make customer onboarding smoother.

Qualifications

• Experience building or integrating with SDKs or APIs.
• Proven ability to explain complex systems to engineers and non-engineers.
• Startup experience and customer-facing roles.

Responsabilités

• Own solutions engineering at Knot - full stop.
• Serve as the technical lead during the GTM cycle from pre-sales to implementation to post-sales.
• Guide customers through implementation planning, architecture reviews, security evaluations, and integration of Knot's mobile SDKs and APIs.
• Work with customers directly to debug and troubleshoot their implementations of Knot and engage other teams at Knot to dig further as applicable.
• Identify patterns of customer friction during implementation of Knot's SDK & APIs and implement solutions to rectify those friction points (documentation, workflow automations, AI-native solutions, etc.).
• Find and design up-sell & cross-sell opportunities and develop demos/POCs to aid in these strategies alongside the GTM team.
• Contribute to technical documentation for customer onboarding & implementation, integration guides, and technical data flow diagrams.
• Build tools and lightweight features where necessary to help customers work with Knot more seamlessly (workflow automations, small SDK/API features, developer dashboard improvements, etc.).
• Work directly with GTM and product team leads at Knot daily, as well as various engineering teams.

Connaissances

Startup experience

Customer-facing

Engineering background

APIs & SDKs knowledge

AI tools familiarity

Outils

SDKs

REST APIs

Webhooks

Authentication

Description du poste

Knot is seeking a seasoned Solutions Engineer to own the technical lead across the GTM cycle, from pre-sales through implementation and post-sales. You will guide customers through architecture reviews, security evaluations, and the integration of Knot's mobile SDKs and APIs, collaborating with multiple Knot teams.

You will debug deployments, address friction points, and identify up-sell opportunities while contributing to documentation and tooling to make customer onboarding smoother.