Solutions Engineer (Remote - Bay Area)

Dynatrace LLC; San Francisco (CA); Hybrid; USD 154,000 - 190,000; Full time

Benefits offered by this job

Unlimited personal time off

Employee stock purchase plan

Medical and dental benefits

401(k) plan

Mental health support

Volunteering days

Global culture parties

Job summary

Dynatrace LLC is seeking a Solution Engineer to support the sales team by providing technical expertise on Advanced Observability. This role involves executing demos, managing POCs, and collaborating across teams. Candidates should have 5+ years of experience in observability technologies and a Bachelor's degree in Computer Science. The position is remote but requires residing in the San Francisco Bay Area. Competitive compensation includes a base salary between $154K and $190K, with additional benefits.

Qualifications

• Previous experience or a technical customer-facing role is necessary.
• Passion for innovative technology and technical sales.
• Strong desire to grow professionally and adaptability to change.

Responsibilities

• Promote Dynatrace’s product offerings at trade shows and customer meetings.
• Identify new sales opportunities with sales representatives.
• Participate in PoC creation and cloud architecture discussions.
• Provide technical guidance during the sales cycle.

Skills

Excellent communication and presentation skills

Technical sales

Ability to manage multiple projects

Problem-solving and troubleshooting

Education

Bachelor’s degree in Computer Science or equivalent

5+ years of experience in observability

Tools

HTML

CSS

JavaScript

Java

.NET

PHP

Go

Node.js

AWS

Azure

GCP

Kubernetes

Ansible

Terraform

Job description

## **Your role at Dynatrace**As a Dynatrace Solution Engineer, you will be a key member of the Dynatrace sales engine and will be responsible for providing excellent technical support to the sales team. You will be the expert on Dynatrace and all facets of Advanced Observability. Within this exciting role, you will be responsible for executing great demos which demonstrate the Dynatrace unique approach in solving the customer’s pain, executing and managing POCs onsite and remote, building key relationships with Dynatrace’s customers and completing RFIs & RFPs. You will also work across teams including Dynatrace’s innovation labs, Dynatrace’s Expert Services consultants, CSMs and marketing.***Must live in or near the San Francisco Bay Area. Fully remote.*****About you:**To ensure your success as a Solution Engineer at Dynatrace, you need to be an ambitious, confident and self-motivated individual, with previous SE experience or another technical customer facing role. You need to be passionate about innovative technology, technical sales and articulating value to customers and prospects. In addition, we are also looking for:* An excellent team player, with the ability to work across all disciplines.* Excellent communication and presentation skills, with the ability to communicate technical value into business value.* Previous 5+ years of experience with observability or application performance management technologies and techniques.* Ability to troubleshoot technical issues to produce a working outcome and be able to manage this process.* Ability to manage several projects simultaneously, work with several different salespeople, and support other SEs where needed.* Must have a strong desire to grow professionally, adapt to an ever-changing environment, and be coachable.* Must be able to travel up to 30% of the time**Responsibilities:*** Evangelize Dynatrace’s product offerings during international trade shows and at key customer account meetings to promote new and expanded business.* Partner with sales representatives to identify new sales opportunities as well as incremental sales opportunities within existing accounts.* As part of the solution engineering team participate in proof of concept (PoC) creation and cloud architecture discussions, leading the technical solution evaluation portion in support of sales opportunities either directly or through channel partners for multiple POCs.* Present Dynatrace’s vision to our customers C-suite executives.* Provide technical guidance in the Discovery, Solution Evaluation, and Solution Proposal stages of the opportunity sales cycle.* Present on-stage demonstrations providing insight and context to our customers during key marketing events. Either at Dynatrace sponsored industry events or partner sponsored events, ensure key demonstrations are delivered by you or a team member at demonstration booths.* Gather, qualify and provide feedback from customers to Product Management to improve Dynatrace’s market share and meet the market needs.* Not only work with internal sales team, but also with partners, supporting their team in the customers and being a technical point of contact for them (trusted advisor/technical coach).* Position might be filled at a higher level based on candidate experience.## **What will help you succeed****Minimum Requirements:*** Bachelor’s degree in Computer Science or equivalent education or experience required.* 5+ years of experience within the observability space.**Preferred Requirements:*** Experience with web technologies such as HTML, CSS, and JavaScript.* Experience with programming / scripting side technologies such as Java, .NET, PHP, Go, Node.js and database.* Advance knowledge of Operating Systems (OS) including Windows and Linux.* Experience with DevOps or Site Reliability Engineering practices Knowledge with cloud platforms, including AWS, Azure or GCP.* Experience with modern technologies like containers, Kubernetes / OpenShift, Serverless functions, and CI/CD pipelines.* Experience with automation like Ansible, Puppet, Terraform, etc.## **Why you will love being a Dynatracer*** Dynatrace is a leader in unified observability and security.* We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.* Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.* The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.* Over 50% of the Fortune 100 companies are current customers of Dynatrace.## **Compensation and Rewards*** The base salary range for this role is $154K - $190K (***must live within, or perform work from, a location that is within a 45‐mile radius of San Francisco***). When determining your salary, we consider your experience, skills, education, and work location.* Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system.* We also offer medical/dental benefits and a company-matched 401(k) plan for retirement.## **Equal Employment Opportunity**All your information will be kept confidential according to EEO guidelines.We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [e-mail]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. . To be considered for this position, please upload your resume/CV.#### Mental health supportOur Employee Assistance Program, powered by Telus Health, offers support for you and your family members.#### Wellness DaysFour company-designated extra paid days off for you to recharge batteries.#### FlexibilityOur hybrid working model and flexible working hours offer you the flexibility you need.#### Employee Stock Purchase PlanPurchase company stock () at a discounted price and become a shareholder.#### Learn & developCompany-wide learning perks, designated team's learning days, and more.#### Volunteering dayA day of paid volunteer time to support a community or cause you care about.#### Regular team eventsWe host Global Culture Parties, Family & Friends at Work Day, Global Breakfasts, Green Weeks, Pride Month, and beyond!#### International vibeMost of our offices and teams are proudly multicultural. English is our shared language, but we embrace and learn from each other's cultures.Rewards vary depending on your employment type. Some benefits and perks also differ by — explore your city to see what’s available there.## Benefits and work-life perksWe offer best-in-class core rewards, including paid time off, financial security benefits, retirement savings plans, and health insurance. Beyond that, you’ll get other benefits and work-life perks designed to make your ride with us even more rewarding.Dynatrace (NYSE: DT) is the leading AI-powered observability and security platform. We're advancing observability for today's digital businesses, helping transform modern digital ecosystems' complexity into powerful business assets.Our AI-driven insights cut through the noise, allowing customers