Sr Customer Success Engineer

Dynatrace LLC; Denver, Northern (CO, KY); On-site; USD 91,000 - 114,000; Full time

Benefits offered by this job

Hybrid working model

Wellness Days

Volunteering day

Global culture events

Regular team events

Job summary

Dynatrace is seeking a Sr Customer Success Engineer to build and nurture post-sales relationships with our largest strategic customers in the United States. You will ensure successful deployment and adoption of all Dynatrace products, acting as a trusted advisor and SME across cloud platforms.

You will engage in executive relationship management, lead cross-functional teams, and drive continuous value realization through proactive guidance, training, and best-practice sharing.

Qualifications

• Bachelor’s degree in computer science, information technology, or equivalent experience.
• 4+ years of experience with enterprise customers.
• Strong leadership, mentorship, and teamwork skills.
• Excellent English written and verbal communication.

Responsibilities

• Triage, diagnose, and provide solutions to complex Dynatrace configurations and integrations.
• Advise on technical objectives and long-term goals for the team.
• Be the customer advocate in product roadmap discussions and escalation processes.
• Support organizational adoption through training, enablement, and proactive engagement.

Skills

Executive relationship management

Leadership & mentorship

Strategic thinking

English communication

Customer service oriented

Teamwork & collaboration

Education

Bachelor’s degree in computer science, information technology, or equivalent work experience

Tools

OpenStack

OpenShift

AWS

Azure

Google Cloud

Kubernetes

SAP

Apache

IIS

WebSphere

WebLogic

JBoss

Java Servlets

PHP

HTML

CSS

JavaScript

Ajax

Ansible

Jenkins

Chef

Puppet

ServiceNow

BMC

Job description

# Sr Customer Success Engineer## **Your role at Dynatrace**As a Sr Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s highest strategic customers. You will serve as a trusted advisor, ensuring the successful deployment and adoption of all Dynatrace products. Customers hold CSE's in high regard as experts and rely on you to guide them through ways of obtaining the greatest value from their Dynatrace solutions.Responsibilities:* Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values.* Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations.* Strategize on the overall technical objectives and long-term goals of the team.* Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer’s footprint.* Be the customer’s advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements.* Provide web-based training to user groups to support organizational adoption.* Undertake discovery and education activities to identify opportunities for Dynatrace usage across organizational functions and processes.* Providing coaching to TAMs to help them grow in their technical knowledge and personally.* Function as a frontline technical resource for “best practice” and informal customer questions.* Engage with customer support as a customer advocate to ensure speedy resolution of customer issues* Engage with Product management as the customer advocate on product roadmap discussions.* Participate and prepare for Monthly and Quarterly Business Reviews with customers.* Maintain current functional and technical knowledge of Dynatrace products and services.* Help to document best practices in developing and using Dynatrace Partner with support engineers, PM, and R&D to help customers and account teams to speed resolution.* Help communicate, escalate and advocate on behalf of the customer.* Provide insights, advice, and ‘street credibility’ with technical teams to understand technical issues and possible workarounds.* Help customers and account teams to understand support ticket trends/themes to be used to develop success plans, enablement advice, etc.* Have deep understanding of customers’ infrastructure, architecture, and business/regulatory requirements to speed up resolution.## **What will help you succeed*** Education: Bachelor’s degree in computer science, information technology, or equivalent work experience* Work experience 4+ years of experience* Experience working with large enterprise customers, including executive leadership* Demonstrated ability in leadership, mentorship, and organizational behavior* A track record of going above and beyond for your team and customers* Ability to manage executive relationships and discussions (VP/CxO)* Must have exceptional English written and verbal communications skills, as well as organizational and teamwork skills, and the ability to act fast and responsibly Impeccable time management skills and an ability to self-direct* Demonstrated experience being a Subject Matter Expert (SME) for Dynatrace technologies, methodologies, frameworks, and 3rd party technologies related to Dynatrace* Willingness to learn new technologies and resolve complex technical issues* Professional Level Dynatrace certification (or get certification within six months)* Two or more industry-relevant Associate Level certifications (AWS, Azure, k8s, ...)* Strong technical understanding and experience in SaaS industry* Knowledge and experience with one or more of the following technologies related to Dynatrace: Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc.* Web and application server technologies such as Apache, IIS, WebSphere, WebLogic, and JBoss Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax* Mobile application technologies such as iOS and Android Webkit DevOps toolchain applications such as Ansible, Jenkins, Chef, Puppet, etc.* CMDB/ITSM Technologies/platforms such as ServiceNow and BMC* Must be customer service oriented and believe in teamwork, collaboration, adaptability & Initiative* Demonstrable success in thinking strategically and executing tactically while providing consistent and high customer satisfaction and retention levels in a fast-paced environment## **Why you will love being a Dynatracer*** Dynatrace is a leader in unified observability and security.* We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.* Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.* You'll get to work at the forefront of innovation with Dynatrace Intelligence—the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next— automatically.* Over 50% of the Fortune 100 companies are current customers of Dynatrace.## **Compensation and Rewards**The targeted base pay range for this role is $91K to $114K. When determining your salary, we consider your skills, experience, education, work location and internal equity.## **Equal Employment Opportunity**Dynatrace provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected characteristic. We actively foster an inclusive workplace that celebrates differences and promotes accessibility, collaboration, and growth for all.**Note to Recruiters and Agencies**: Thank you for your interest in Dynatrace. Please note that **we do not accept unsolicited agency resumes**—do not forward them via our website or directly to Dynatrace employees. Dynatrace will not pay fees for unsolicited resumes, and any resumes received this way will be considered the property of Dynatrace.## Benefits and work-life perksWe offer best-in-class core rewards, including paid time off, financial security benefits, retirement savings plans, and health insurance. Beyond that, you’ll get other benefits and work-life perks designed to make your ride with us even more rewarding.#### Mental health supportOur Employee Assistance Program, powered by Telus Health, offers support for you and your family members.#### Wellness DaysFour company-designated extra paid days off for you to recharge batteries.#### FlexibilityOur hybrid working model and flexible working hours offer you the flexibility you need.#### AI-driven workflowsUse AI as your daily teammate to automate tasks and focus on what matters.#### Learn & developCompany-wide learning perks, designated team's learning days, and more.#### Volunteering dayA day of paid volunteer time to support a community or cause you care about.#### Regular team eventsWe host Global Culture Parties, Family & Friends at Work Day, Global Breakfasts, Green Weeks, Pride Month, and beyond!#### International vibeMost of our offices and teams are proudly multicultural. English is our shared language, but we embrace and learn from each other's cultures.Rewards vary depending on your employment type. Some benefits and perks also differ by location — explore your city to see what’s available there.## About DynatraceDynatrace (NYSE: DT) is the leading AI-powered observability and security platform. We're advancing observability for today's digital businesses, helping transform modern digital ecosystems' complexity into powerful business assets.Our AI-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity, and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.