Solutions Engineer

Persona; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

3% 401(k) contribution

Unlimited PTO

Quarterly mental health days

Professional development stipend

Professional development stipend

Wellness benefits

Job summary

A leading identity solutions provider in San Francisco is looking for a Solutions Engineer to act as a technical advisor for customers, guiding them through the implementation of Persona's platform. This position involves solving complex business challenges through technical solutions, collaborating with cross-functional teams, and maintaining high customer satisfaction. The role requires 3–7 years of experience in a customer-facing technical role, strong communication skills, and a proactive problem-solving mindset. Competitive benefits include unlimited PTO and a professional development stipend.

Qualifications

• 3–7 years of experience in a technical, customer-facing role.
• Comfortable in ambiguous environments, proactive and adaptable.
• Willingness to travel up to 25% for customer engagements.
• Ability to own complex projects from scoping to implementation.
• Comfort working in ambiguous environments with proactive problem-solving.
• Willingness to travel up to 25% for customer engagements.
• Bonus: experience in compliance, identity verification, or fraud prevention.

Responsibilities

• Be the technical point of contact for a portfolio of customers.
• Own end-to-end delivery for technical solutions.
• Partner closely with account teams to support customer success.
• Advise customers strategically, solving complex business challenges with creative technical solutions.
• Collaborate with Product to relay field insights that inform roadmap priorities and feature design.
• Develop scalable assets such as internal tools, documentation, automations, and playbooks.
• Codify learnings into repeatable processes to elevate the Solutions organization.

Skills

Technical fluency across APIs

Strong communication skills

Project management

Problem-solving

Scripting knowledge (Python, SQL)

Bash

Ruby

Communication

Project ownership

Ambiguity handling

Growth mindset

Multitasking

Travel readiness

Job description

About Persona

Persona is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder — but more important — than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly.

We’ve built Persona to support practically every use case and industry — that’s why we’re able to serve a wide range of leading companies. For example, Instacart relies on Persona to verify shoppers who onboard onto their platform before delivering groceries to your doorstep. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world’s most powerful AI platforms from large-scale abuse in a time when AI is reshaping the way we work and live.

We’re growing rapidly and looking for exceptional people to join us!

About the Role

As a Solutions Engineer, you’ll be a key technical advisor and implementation expert for our customers — helping them design, deploy, and scale solutions that leverage Persona’s platform. You’ll sit at the intersection of product, engineering, and customer success, translating business needs into elegant technical outcomes that drive real-world impact.

This role combines hands-on technical problem-solving with strategic partnership. You’ll guide customers through discovery, design, implementation, and optimization phases, ensuring they achieve measurable value at each stage. You’ll also collaborate internally to improve our tools, automation, and playbooks — helping Persona deliver world-class customer experiences at scale.

We’re looking for someone excited by both depth and breadth: comfortable diving into code and APIs, but also energized by collaborating with cross-functional teams and customers across use-cases.

Why This Role Matters

This role sits at the heart of Persona’s mission: helping businesses build trust in a scalable, secure way. As a bridge between our technology and our customers’ goals, you’ll shape how organizations integrate and expand Persona — and how we evolve our platform to serve them better.

Your work will directly influence customer success, product direction, and operational scalability. You’ll help us create the foundation for a world-class technical solutions organization that grows with our customers and our business.

What you\'ll do at Persona

• Be the technical point of contact for a portfolio of customers - advising on architecture, implementation, and optimization of Persona’s products.

• Own end-to-end delivery for technical solutions from discovery and design to deployment, QA, and post-launch success.

• Partner closely with your account team to retain and expand your customer portfolio, helping your customers build their identity operations and ensuring they are wildly successful in achieving their business outcomes.

• Advise customers strategically, helping them solve complex business challenges through creative technical solutions.

• Partner with Product to relay insights from the field that inform roadmap priorities and feature design.

• Develop scalable assets such as internal tools, documentation, automations, and playbooks that improve team efficiency and customer outcomes.

• Drive repeatability by codifying learnings into reusable processes that elevate the entire Solutions organization.

What you\'ll bring to Persona

• 3–7 years of experience in a technical, customer-facing role — such as Solutions Engineer, Forward Deployed Engineer, Implementation Engineer, or Solutions Architect.

• Technical fluency across APIs, integrations, and web development concepts; familiarity with scripting (Python, SQL, Bash, Ruby) a plus.

• Strong communication skills, able to articulate technical concepts to non-technical stakeholders and vice versa.

• Demonstrated ability to own complex projects from scoping through implementation.

• Comfort operating in ambiguous environments - proactive, adaptable, and energized by problem-solving.

• Collaborative, curious, and eager to learn - with a growth mindset and bias toward action.

• You’re good at multitasking, prioritizing effectively across a wide variety of tasks and evaluating situational urgency – you thrive under pressure and enjoy clarifying ambiguous situations

• Willingness to travel up to 25% of the time for customer engagements

• Bonus: experience in compliance, identity verification, or fraud prevention

Full-time Employee Benefits and Perks

For full-time employees (excluding internship and contractor opportunities), Persona offers a wide range of benefits, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipend, wellness benefits, among others. While we believe competitive compensation and benefits are a critical aspect of you deciding to join us, we do hope you consider why our core values and culture are right for you. If you’d like to better understand what it’s like working at Persona, feel free to check out our reviews on Glassdoor.