Platform Support Engineer - eCommerce & Incident Response

Apple Inc.; Sunnyvale (CA); On-site; USD 147,400 - 220,900; Full time

Benefits offered by this job

Comprehensive medical and dental coverage

Employee stock options

Educational reimbursement

Job summary

Apple Inc. is seeking a Software Application Support Engineer to join their team in Sunnyvale, California. This role involves providing technical support for the Apple Online Store and requires strong problem-solving skills and a deep understanding of the eCommerce platform.

Ideal candidates will have 3+ years of software application support experience, knowledge in Java or Scala, and proficiency in PL/SQL. The role offers a competitive salary between $147,400 and $220,900, in addition to comprehensive benefits and employee stock options.

Qualifications

• 3+ years of application support experience in a large-scale environment.
• Strong coding knowledge in Java or Scala.
• Experience with PL/SQL.

Responsibilities

• Partner with engineering teams to fix production defects.
• Work non-standard hours for incident mitigation.
• Conduct root cause analysis and log defects.

Skills

Java

Scala

PL/SQL

Problem-solving

Monitoring

Unix Shell Scripting

AWS

Education

BS degree in Computer Science or related field

Tools

Splunk

APM tools

Job description

Apple Inc. is seeking a Software Application Support Engineer to join their team in Sunnyvale, California. This role involves providing technical support for the Apple Online Store and requires strong problem-solving skills and a deep understanding of the eCommerce platform.

Ideal candidates will have 3+ years of software application support experience, knowledge in Java or Scala, and proficiency in PL/SQL. The role offers a competitive salary between $147,400 and $220,900, in addition to comprehensive benefits and employee stock options.