Solutions Engineer, Conversational AI Agents

SquawkVoice.ai; San Francisco (CA); Remote; USD 110,000 - 140,000; Full time

Job summary

SquawkVoice.ai is seeking a Solutions Engineer to own the technical work behind new customers—from demos to a live AI agent across voice, chat, email, SMS and WhatsApp. You will collaborate closely with the CEO, engineering and product teams, supporting English- and Spanish-speaking customers across the Americas.

You will set up customer accounts, design agent prompts, integrate CRM/ordering/ticketing systems, and onboard customers through go‑live while addressing performance issues and

Qualifications

• 2-5 years in a technical customer‑facing role such as solutions engineer or sales engineer.
• Fluency in English and Spanish, written and spoken.
• Hands-on experience with APIs, webhooks, and CRM/help desk integrations.
• Familiarity with LLMs, prompts, and conversational AI.
• Willingness to learn telephony—including SIP/VoIP—training provided.
• Strong communication with both technical and business audiences.

Responsibilities

• Run product demos and design proofs of concept for prospects.
• Set up and configure new customer accounts across channels (voice, chat, email, SMS, WhatsApp).
• Connect SquawkVoice to CRM, order management, scheduling and knowledge systems.
• Lead technical onboarding until agents are live and performing.
• Integrate SquawkVoice with telecom and channel partners' phone systems over SIP.
• Diagnose and fix integration and agent-performance issues.
• Provide feedback to product/engineering to shape the roadmap.

Skills

Technical customer-facing experience

SaaS/Contact center exposure

Bilingual English/Spanish

APIs/Webhooks integrations

LLMs / prompts / conversational AI

Telephony familiarity (SIP/VoIP)

Clear communication

US ET hours availability

Tools

CRM integrations

Job description

About SquawkVoice

SquawkVoice is the complete interaction layer for customer operations. One AI agent handles every customer conversation across voice, chat, email, SMS and WhatsApp. It books appointments, looks up orders, creates tickets and hands off to a person with full context when one is needed. Customers in healthcare, retail, hospitality and travel, education, professional services and the public sector go live the same day, and our agents resolve 70-90% of routine inquiries on their own. We are a small team in the US, Australia and India, and each person here has a direct effect on customer outcomes.

The Role

As our Solutions Engineer, you will own the technical work behind every new customer and partner, from the first demo to a live AI agent working across every channel. This is a hands-on technical role. You will work closely with our CEO, engineering and product teams, and you will serve English- and Spanish-speaking customers and partners across the Americas.

What You'll Do

• Run product demos and design proofs of concept that show prospects what SquawkVoice can do for their business.
• Set up and configure new customer accounts, including agent design, prompts, knowledge bases and channel setup across voice, chat, email, SMS and WhatsApp.
• Connect SquawkVoice to each customer's CRM, order management, scheduling and knowledge systems.
• Lead technical onboarding until each customer's agents are live and performing well.
• Integrate SquawkVoice with telecom and channel partners' phone systems over SIP.
• Diagnose and fix integration and agent-performance issues.
• Bring customer feedback to the product and engineering teams to shape the roadmap.

What You Bring

• 2-5 years in a technical customer-facing role, such as solutions engineer, implementation engineer or sales engineer, ideally in SaaS, contact center or voice technology.
• Full professional fluency in both English and Spanish, written and spoken.
• Hands-on experience with APIs, webhooks and integrations with CRM or help desk platforms.
• Familiarity with LLMs, prompt design or conversational AI.
• A quick learner who is eager to master telephony. Experience with SIP, VoIP or contact center platforms is a plus, and we will train you on the rest.
• Clear communication with both technical and business audiences.
• Availability during US Eastern Time business hours.

What Success Looks Like

You turn customer requirements into working AI agents, guide customers confidently from demo through launch, and build reliable integrations. You help customers improve agent performance after launch and bring clear, actionable feedback to our product and engineering teams.

• $110,000-$140,000 base salary, depending on experience.
• Remote within the US, with availability during US Eastern Time business hours.
• Must be authorized to work in the United States.