Solutions engineer

Sonorant; United States; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Remote-first

Flexible hours (US time zones)

Health/Dental/Vision

PTO & parental leave

Direct impact on customer success

Job summary

Sonorant is seeking a customer-facing technical professional to scope voice workflows, design integrations, and ship reliable voice agents. You will bridge product, engineering, and operations, translating business needs into technical designs and guiding implementations from pilot to production.

This role involves leading discovery calls, designing secure, low-latency integrations, and building proof-of-concept workflows while coordinating with engineering to triage issues and roll out

Qualifications

• Customer-facing technical experience (solutions, sales engineering, implementation, or similar).
• Hands-on experience with APIs and integrations (REST, webhooks, CRM/ticketing systems).
• Strong written communication: you can write clear docs, runbooks, and emails.
• Ability to manage multiple stakeholders and projects with varying timelines.

Responsibilities

• Lead discovery and scoping calls with customers to define use cases, success metrics, and integration requirements.
• Design and document integration architectures (CRM, ticketing, KB, internal APIs) with security and latency in mind.
• Build and demo proof-of-concept workflows and tool configurations.
• Partner with engineering to triage issues, prioritize feature requests, and improve product based on customer feedback.
• Create and maintain rollout playbooks, runbooks, and best-practice content for customers.
• Support pilot and production launches, including training and handoff to customer teams.

Skills

Customer-facing tech

APIs & integrations

Written communication

Stakeholder management

REST / Webhooks

CRM / ticketing systems

Tools

REST APIs

Webhooks

CRM systems

Documentation tools

Job description

Sonorant helps teams build reliable, low-latency voice agents for real operations. We focus on containment, quality, and safety—with least-privilege integrations, auditable actions, and rollout plans tied to measurable outcomes.

About the role

You'll work directly with customers to scope voice workflows, design integrations, and ship reliable voice agents. You'll bridge product, engineering, and operations: translating business needs into technical designs, guiding implementation, and ensuring successful rollouts. This role is ideal for someone who enjoys customer-facing technical work and wants to own the path from pilot to production.

Key responsibilities

• Lead discovery and scoping calls with customers to define use cases, success metrics, and integration requirements.
• Design and document integration architectures (CRM, ticketing, KB, internal APIs) with security and latency in mind.
• Build and demo proof-of-concept workflows and tool configurations.
• Partner with engineering to triage issues, prioritize feature requests, and improve product based on customer feedback.
• Create and maintain rollout playbooks, runbooks, and best-practice content for customers.
• Support pilot and production launches, including training and handoff to customer teams.

Details

• Team: Go-to-market
• Location: Remote (US)
• Type: Full-time

Requirements

Required qualifications

• Customer-facing technical experience (solutions, sales engineering, implementation, or similar).
• Hands-on experience with APIs and integrations (REST, webhooks, CRM/ticketing systems).
• Strong written communication: you can write clear docs, runbooks, and emails.
• Ability to manage multiple stakeholders and projects with varying timelines.

Preferred

• Experience with voice, contact center, or conversational AI products.
• Familiarity with security and compliance (SOC2, HIPAA, data residency) in a customer context.
• Scripting or light coding (e.g., Postman, curl, or Node/Python) for demos and debugging.

What we offer

• Competitive salary and equity.
• Remote-first; flexible hours within US time zones.
• Health, dental, and vision benefits; PTO and parental leave.
• Direct impact on customer success and product direction.

Sonorant is an equal opportunity employer. We welcome applicants of all backgrounds.