Solutions Engineer - Automotive Tech Support, High-Impact

Cars.com; Illinois; Vor Ort; USD 42.000 - 50.000; Vollzeit

Benefits dieser Stelle

Medical, Dental & Vision plans

Home office stipend

Generous PTO

Paid holidays & volunteering

Zusammenfassung

Cars Commerce seeks a Solutions Engineer to deliver first-level support across phone, email, chat and web. You will diagnose customer needs, provide technical or service-based solutions, and hand off to internal teams as required.

The role operates in a high-volume contact center with a focus on customer success, requirement gathering, and knowledge sharing. It requires strong communication and quick problem solving in a fast-paced automotive tech environment.

Qualifikationen

• Minimum one year in customer service or call center.
• Familiarity with Salesforce, WordPress or Slack is a plus.
• Experience in automotive, SaaS or MarTech industries a plus.

Aufgaben

• Handle inbound/outbound calls and other channels to intake support requests.
• Resolve inquiries and create cases for product support.
• Escalate complex issues to higher-level teams as needed.
• Maintain accurate documentation of interactions in applicable systems.
• Provide high-quality service and meet department policies.

Kenntnisse

High-volume support

Active listening

Clear communication

Multi-tasking

Customer empathy

Ausbildung

High School Diploma

Call center experience

Tools

Salesforce

WordPress

Slack

Jobbeschreibung

Cars Commerce seeks a Solutions Engineer to deliver first-level support across phone, email, chat and web. You will diagnose customer needs, provide technical or service-based solutions, and hand off to internal teams as required.

The role operates in a high-volume contact center with a focus on customer success, requirement gathering, and knowledge sharing. It requires strong communication and quick problem solving in a fast-paced automotive tech environment.