Solutions Engineer — Customer Tech Support

Cars Commerce Inc.; Illinois; On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plans

Home Office Stipend

Generous PTO

Paid Holidays

Job summary

Cars Commerce, a leading automotive technology company, seeks a Solutions Engineer to provide first-level technical support across phone, email, and chat channels. You will diagnose customer needs and deliver quick resolutions, coordinating with internal teams for smooth handoffs.

You’ll handle a high volume of inquiries, maintain knowledge of product features, and educate customers on services in the automotive SaaS space.

Qualifications

• High School Diploma or equivalent.
• One year of customer service or call center experience.
• Experience with Salesforce, Wordpress and/or Slack a plus
• Experience in a support or service role within the Automotive, SaaS or MarTech industries is a plus

Responsibilities

• Intake technical product website support requests from customers through a variety of channels, primarily inbound and outbound phone calls, but can also include email, chat, and web forums.
• Follow up and resolve customer requests and open cases for product support.
• Resolve customer inquiries related to services or technology.
• Troubleshoot and resolve complex product-related issues.

Skills

High-volume support

Active listening

Clear communication

Learn new tech

WordPress familiarity

Customer empathy

Education

High School Diploma

Tools

Salesforce

WordPress

Slack

Job description

Cars Commerce, a leading automotive technology company, seeks a Solutions Engineer to provide first-level technical support across phone, email, and chat channels. You will diagnose customer needs and deliver quick resolutions, coordinating with internal teams for smooth handoffs.

You’ll handle a high volume of inquiries, maintain knowledge of product features, and educate customers on services in the automotive SaaS space.