Solutions Engineer - Applications & Tech Support (Industrial)

Flow Control Group; Burlington (VT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(k) matching

Paid time off and holidays

Parental leave

Job summary

Instrumart, a key subsidiary within Flow Control Group, is hiring a Sales and Applications Support specialist in Burlington, VT. You will provide technical sales support, analyze customer needs, and collaborate with engineering to propose solutions and quotations.

Join a team of applications engineers and a broad network of vendors to ensure profitable, well-documented orders and excellent customer service.

Qualifications

• Associate’s Degree in Mechanical, Electrical, or general Engineering is required.
• Bachelor’s Degree is preferred.
• Previous sales and product support experience, along with product management experience, is preferred.
• Strong technical skills and business acumen.
• Customer service oriented.
• Excellent communication skills, both verbally and in writing.
• Ability to quickly and efficiently learn new product technologies.

Responsibilities

• Provide sales and service support to incoming leads on the phone, through our website, and via our online chat platform.
• Work with customers to strategize solutions for their application challenges through engineering analysis and provide quotations and post-sale support.
• Collaborate with supporting departments to ensure accurate pricing, purchasing, and service for your customers.
• Review cost accounting on sales orders to ensure profitability on each transaction.
• Be the liaison between Instrumart and our vendors for sales, service, discount structure, and pricing.
• Work with management, marketing, and website teams to establish go-to-market strategies, product documentation, and pricing.
• Assist the shipping department in the pulling and verification of parts on sales orders or incoming shipments.
• Test and verify products received from vendors and customers.
• Occasionally perform production, calibration, and modification of existing components to meet application demand.

Skills

Customer-focused selling

Strong communication

Time management

Team collaboration

Analytical thinking

Technical aptitude

Independent work

Education

Associate's Degree in Mechanical, Electrical, or general Engineering

Bachelor's Degree preferred

Job description

Instrumart, a key subsidiary within Flow Control Group, is hiring a Sales and Applications Support specialist in Burlington, VT. You will provide technical sales support, analyze customer needs, and collaborate with engineering to propose solutions and quotations.

Join a team of applications engineers and a broad network of vendors to ensure profitable, well-documented orders and excellent customer service.