Applications Engineer - Technical Sales & Solutions

Instrumart; Colchester (VT); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(k) matching program

Career growth opportunities

Employee referral program

Job summary

Instrumart in South Burlington, VT, is seeking a technically minded sales and product support professional. You will assist customers via phone, website, and chat, provide engineering analysis, and prepare quotations while ensuring best-fit solutions for applications.

Engage with pricing, purchasing, and service teams to ensure profitability and accurate orders; collaborate with vendors and marketing on go-to-market and product documentation. Prior experience in sales support is beneficial.

Qualifications

• Strong technical skills and business acumen.
• Excellent time and workload management skills.
• Customer service oriented.
• Critical thinking for evaluating solutions and approaches.
• Ability to quickly learn new product technologies.
• Initiative and ability to work independently and in a team.
• Strong attention to detail.
• Excellent written and verbal communication.

Responsibilities

• Provide sales and service support to inbound leads by phone, website, and chat.
• Assist customers with engineering analysis and provide quotations and post-sale support.
• Collaborate with pricing, purchasing, and service teams to ensure accuracy.
• Review sales order profitability and cost accounting.
• Liaise with vendors on sales, discount structures, and pricing.
• Support go-to-market strategies, product docs, and pricing with marketing and website teams.
• Assist shipping with parts verification on orders and shipments.
• Test and verify products from vendors and customers.
• Occasionally perform production, calibration, and modification of components.

Skills

Technical acumen

Customer service

Communication skills

Critical thinking

Learn new tech

Team collaboration

Education

Associate's Degree in Engineering

Bachelor's Degree preferred

Job description

Instrumart in South Burlington, VT, is seeking a technically minded sales and product support professional. You will assist customers via phone, website, and chat, provide engineering analysis, and prepare quotations while ensuring best-fit solutions for applications.

Engage with pricing, purchasing, and service teams to ensure profitability and accurate orders; collaborate with vendors and marketing on go-to-market and product documentation. Prior experience in sales support is beneficial.