Solutions Engineer - AI Humans Platform & Developer Support

Tavus; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Unlimited PTO

Healthcare—competitive

Gear stipend

Job summary

Tavus is a research lab building AI Humans to close the gap between people and machines. We are seeking a Solutions Engineer who unblocks customers, collaborates with Sales and Customer Success, and designs technical solutions.

You’ll work with developers and decision-makers to ensure smooth integration, debugging the future with proactive, customer-first engineering. Join Tavus to help enterprises and startups ship faster, shape the developer experience, and drive impact across a rapidly

Qualifications

• Must be able to build, deploy, and debug an end-to-end application.
• Strong customer focus and ability to handle multiple clients and issues concurrently.
• Excellent written and verbal communication, especially explaining technical concepts to non-technical stakeholders.
• Familiarity with APIs, webhooks, and debugging complex integrations.

Responsibilities

• Become a wealth of knowledge—understand our product deeply to support customers.
• Ideate and architect customer solutions that fit their business needs.
• Diagnose and resolve API requests, production issues, and provide actionable guidance.
• Think like the customer; identify patterns, improve docs, and collaborate with engineering.

Skills

Development experience

Customer focus

Technical communication

Multitasking

JavaScript/TypeScript

Python

APIs & Webhooks

AI/ML experience

Job description

Tavus is a research lab building AI Humans to close the gap between people and machines. We are seeking a Solutions Engineer who unblocks customers, collaborates with Sales and Customer Success, and designs technical solutions.

You’ll work with developers and decision-makers to ensure smooth integration, debugging the future with proactive, customer-first engineering. Join Tavus to help enterprises and startups ship faster, shape the developer experience, and drive impact across a rapidly