Solutions Engineer

Tavus; United States; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Unlimited PTO

Flexible hours

Remote-friendly

Gear stipend

Company retreats

Frequent in-person meetups

Meritocracy culture

Job summary

Tavus in the United States is seeking a Solutions Engineer who thrives on removing blocks for customers and shaping technical deployments. You'll work across Sales and Customer Success to turn early enthusiasm into scalable, well-integrated solutions.

You will translate complex API and integration challenges into clear plans, run conversations with developers and decision-makers, and help design, implement, and troubleshoot deployments while aiming for zero recurring issues.

Qualifications

• Solid engineering background with ability to discuss technical concepts.
• Ability to translate complex issues into clear explanations.
• Experience debugging API requests and production issues.
• Proactive, customer-focused mindset with strong communication.

Responsibilities

• Assist customers from early excitement to fully realized solutions.
• Lead technical conversations with developers and decision-makers.
• Design and integrate solutions with customers' platforms.
• Prevent issues by improving docs and patterns.
• Create developer resources and sample code.

Skills

Engineering background

Customer-centric mindset

Strong debugging skills

Problem-solving mindset

Tools

APIs

Webhooks

Job description

• We’re seeking a Solutions Engineer who’s proactive, resourceful, and passionate about unblocking customers at every turn
• In this role, you’ll be a key player in both our Sales and Customer Success teams, helping customers transform early excitement into fully realized solutions
• Relying on your technical expertise, you’ll facilitate in-depth conversations with developers and decision-makers
• Beyond closing the deal, you’ll ensure smooth solution design and integration—collaborating with customers on technical implementation, customization, and troubleshooting
• Your goal is not just to resolve issues but also work to prevent them altogether
• If you thrive on tackling complex technical challenges, love to empower customers to ship faster, and want to shape the developer experience at an AI-driven startup, we’d love to chat
• You’ll need a solid engineering background, a customer-centric mindset, and a knack for balancing rapid responses with precise execution
• Essentially, you’ll be “debugging the future”—Tavus supports top startups and enterprise companies alike, and you’ll be part of their journey every step of the way
• Become a wealth of knowledge - Understand how our product works on a deep technical level so you can support customers
• Creative problem solver - Work with customers to ideate and architect a solution that works with their business
• Diagnose and solve fast – Debug API requests, troubleshoot production issues, and provide clear, actionable solutions for customers
• Think like the customer – Spot patterns in issues, improve docs, and work with engineering to fix problems at the root (or, just do it yourself)
• Build - Create developer resources, like sample code, etc
• Optimize for zero – Aim for near-zero time to resolution. Every inefficiency is an opportunity to build a faster path forward
• Scale yourself – Automate, document, and streamline processes so future users never hit the same roadblocks twice
• Own technical enablement – Help enterprise teams understand best practices for integrating and scaling with our platform

Benefits

• Comprehensive medical, dental and vision coverage for employees and their families, with 100% of monthly premiums paid by Tavus
• Unlimited paid time off, as well as parental and pawental leave
• Flexible hours
• Remote-friendly, with teams at home or in co-working spaces across the globe
• Generous gear stipend
• Debate and feedback are cornerstones of our culture
• Yearly stipend for you to spend on any learning materials (i.e. newsletters, online courses, etc.)
• Company retreats
• Frequent in person meet ups
• Progressive, open-minded meritocracy
• Team members from diverse backgrounds – we’re looking for culture creators, not culture fits

Comfortable working in JavaScript/TypeScript, Python, or similar – Comfortable with APIs, webhooks, and debugging complex technical integrationsStrong dev experience or the scrappiness to trick us into thinking you have strong dev experience – You can build, deploy, and debug an end-to-end application. Likely you love v0Ability to translate highly technical issues into simple, clear explanationsYou’re great at handling multiple clients, projects, and issues at once without letting anything slip through the cracksBonus: Experience working with AI/ML models or video processing APIsA “customer-obsessed” mindset – You care deeply about the developer experience and take pride in solving problems fastA scrappy, solution-driven approach – If something’s broken, you don’t just report it, you fix it (or figure out how to)