Solutions Engineer

Tavus; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Unlimited PTO

Healthcare—competitive

Gear stipend

Job summary

Tavus is a research lab building AI Humans to close the gap between people and machines. We are seeking a Solutions Engineer who unblocks customers, collaborates with Sales and Customer Success, and designs technical solutions.

You’ll work with developers and decision-makers to ensure smooth integration, debugging the future with proactive, customer-first engineering. Join Tavus to help enterprises and startups ship faster, shape the developer experience, and drive impact across a rapidly

Qualifications

• Must be able to build, deploy, and debug an end-to-end application.
• Strong customer focus and ability to handle multiple clients and issues concurrently.
• Excellent written and verbal communication, especially explaining technical concepts to non-technical stakeholders.
• Familiarity with APIs, webhooks, and debugging complex integrations.

Responsibilities

• Become a wealth of knowledge—understand our product deeply to support customers.
• Ideate and architect customer solutions that fit their business needs.
• Diagnose and resolve API requests, production issues, and provide actionable guidance.
• Think like the customer; identify patterns, improve docs, and collaborate with engineering.

Skills

Development experience

Customer focus

Technical communication

Multitasking

JavaScript/TypeScript

Python

APIs & Webhooks

AI/ML experience

Job description

About Us

Tavus is a research lab pioneering human computing. We’re building AI Humans: a new interface that closes the gap between people and machines, free from the friction of today’s systems. Our real-time human simulation models let machines see, hear, respond, and even look real—enabling meaningful, face-to-face conversations. AI Humans combine the emotional intelligence of humans with the reach and reliability of machines, making them capable, trusted agents available 24/7, in every language, on our terms.

About Us

Tavus is a research lab pioneering human computing. We’re building AI Humans: a new interface that closes the gap between people and machines, free from the friction of today’s systems. Our real-time human simulation models let machines see, hear, respond, and even look real—enabling meaningful, face-to-face conversations. AI Humans combine the emotional intelligence of humans with the reach and reliability of machines, making them capable, trusted agents available 24/7, in every language, on our terms.

Imagine a therapist anyone can afford. A personal trainer that adapts to your schedule. A fleet of medical assistants that can give every patient the attention they need. With Tavus, individuals, enterprises, and developers can all build AI Humans to connect, understand, and act with empathy at scale.

We’re a Series B company backed by world‑class investors including Sequoia Capital, Y Combinator, and Scale Venture Partners.

Be part of shaping a future where humans and machines truly understand each other.

The Role

We’re seeking a Solutions Engineer who’s proactive, resourceful, and passionate about unblocking customers at every turn. In this role, you’ll be a key player in both our Sales and Customer Success teams, helping customers transform early excitement into fully realized solutions. Relying on your technical expertise, you’ll facilitate in-depth conversations with developers and decision-makers. Beyond closing the deal, you’ll ensure smooth solution design and integration—collaborating with customers on technical implementation, customization, and troubleshooting.

Your goal is not just to resolve issues but also work to prevent them altogether. If you thrive on tackling complex technical challenges, love to empower customers to ship faster, and want to shape the developer experience at an AI-driven startup, we’d love to chat.

You’ll need a solid engineering background, a customer‑centric mindset, and a knack for balancing rapid responses with precise execution. Essentially, you’ll be “debugging the future”—Tavus supports top startups and enterprise companies alike, and you’ll be part of their journey every step of the way.

Your Mission

• Become a wealth of knowledge - Understand how our product works on a deep technical level so you can support customers
• Creative problem solver - Work with customers to ideate and architect a solution that works with their business
• Diagnose and solve fast – Debug API requests, troubleshoot production issues, and provide clear, actionable solutions for customers.
• Think like the customer – Spot patterns in issues, improve docs, and work with engineering to fix problems at the root (or, just do it yourself)
• Build - Create developer resources, like sample code, etc
• Optimize for zero – Aim for near‑zero time to resolution. Every inefficiency is an opportunity to build a faster path forward.
• Scale yourself – Automate, document, and streamline processes so future users never hit the same roadblocks twice.
• Own technical enablement – Help enterprise teams understand best practices for integrating and scaling with our platform.

What We’re Looking For

• Strong dev experience or the scrappiness to trick us into thinking you have strong dev experience – You can build, deploy, and debug an end-to-end application. Likely you love v0
• You’re great at handling multiple clients, projects, and issues at once without letting anything slip through the cracks.
• A “customer-obsessed” mindset – You care deeply about the developer experience and take pride in solving problems fast.
• Ability to translate highly technical issues into simple, clear explanations.
• A scrappy, solution‑driven approach – If something’s broken, you don’t just report it, you fix it (or figure out how to).
• Comfortable working in JavaScript/TypeScript, Python, or similar – Comfortable with APIs, webhooks, and debugging complex technical integrations.
• Bonus: Experience working with AI/ML models or video processing APIs.

Benefits & Culture

When you join Tavus, you’re joining a diverse and supportive team. Our work is driven by our people, and our success is shared by all. This position has unlimited PTO, competitive healthcare, gear stipends, as well as plenty of fun. At the end of the day, we want Tavus to be a place for you to learn, directly drive impact, and work with a team you love.

We are not looking for cultural fits, we are looking for culture creators. Diversity is what drives our success – it’s at the core of how we hire, communicate, and work. We are inclusive to all and combine our diverse backgrounds, skill sets, and perspectives to build the best experiences for our clients.