Solutions Engineer: Accelerate Developer Productivity

Alion; Kentucky; On-site; USD 95,000 - 135,000; Full time

Job summary

Sentry in the United States is seeking a Solutions Engineer to help our largest customers embed Sentry into their apps and workflows, from SDK integration to alert routing and issue resolution.

You will translate customer pain points into onboarding plans, develop best practices, and act as a trusted advisor to improve time to value and adoption across teams.

You will work cross-functionally with product and engineering to align roadmaps with customer value and drive broader adoption.

Responsibilities

• Understand customers' pain points and objectives and translate those into implementation and onboarding plans to meet those objectives and demonstrate business value.
• Develop best practices, educational offerings, and content around error and performance management, open-source, or the Sentry product (ex: “how-to” articles and/or videos on specific functionality of the product).
• Act as a trusted advisor and subject‑matter expert for customers to assist with instrumenting software engineering and monitoring best practices
• Provide workshop‑level interaction to customers in order to drive the maturity of use and broader adoption.
• Work cross‑functionally to provide feedback to the product and development teams and align Sentry's product roadmap with improving time to value‑delivered.

Job description

Sentry in the United States is seeking a Solutions Engineer to help our largest customers embed Sentry into their apps and workflows, from SDK integration to alert routing and issue resolution.

You will translate customer pain points into onboarding plans, develop best practices, and act as a trusted advisor to improve time to value and adoption across teams.

You will work cross-functionally with product and engineering to align roadmaps with customer value and drive broader adoption.