Post Sales Solutions Engineer

Sentry; San Francisco (CA); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Equity grants

Paid time off

Group health insurance coverage

Dynamic work environment

Job summary

A leading software monitoring company in San Francisco is seeking a Solutions Engineer to assist customers in implementing and utilizing their tools effectively. The ideal candidate will have over 3 years of experience, excellent communication skills, and a background in software development. This role embraces a hybrid work model with a focus on collaboration and customer satisfaction.

Qualifications

• 3+ years as a Solutions Engineer, Implementation Consultant, or similar role.
• Excellent communication and presentation skills.
• Knowledgeable and proactive problem solver.

Responsibilities

• Translate customer pain points into implementation plans.
• Develop best practices and educational content for performance management.
• Act as a trusted advisor to customers on software engineering best practices.
• Provide workshop-level interactions to drive software utilization.
• Collaborate with internal teams to influence product roadmaps.

Skills

Communication skills

Problem solving

Technical knowledge in software development

Job description

Bad software is everywhere, and we’re tired of it. Sentry is on a mission to help developers write better software faster so we can get back to enjoying technology.

With more than $217 million in funding and 100,000+ organizations that believe we’re on to something, we're building performance and error monitoring tools that help companies like Disney, Microsoft, and Atlassian spend less time fixing bugs and more time building products.

Sentry embraces a hybrid work model, with Mondays, Tuesdays, and Thursdays set as in-office anchor days to encourage meaningful collaboration. If you like to selfishly build things that make your digital life better, come help us build the next generation of software monitoring tools.

About the role:

The Solutions Engineering team at Sentry is responsible for helping our largest customers successfully embed Sentry into their applications and workflows, from integrating our SDK to making sure alerts and issues make it to the right place at the right time. Solutions Engineers will be interfacing with customers to ensure optimal implementation and utilization ensuring that:

Developers can effectively identify and resolve slowdowns and errors in their applications.

Development teams increase developer productivity and customer satisfaction.

In this role you will

Understand customers' pain points and objectives and translate those into implementation and onboarding plans to meet those objectives and demonstrate business value.

Develop best practices, educational offerings, and content around error and performance management, open-source, or the Sentry product (ex: “how-to” articles and/or videos on specific functionality of the product).

Act as a trusted advisor and subject-matter expert for customers to assist with instrumenting software engineering and monitoring best practices

Provide workshop-level interaction to customers in order to drive the maturity of use and broader adoption.

Work cross-functionally (internally) to provide feedback to the product and development teams and align Sentry's product roadmap with improving time to value-delivered.

You’ll love this job if you

Enjoy talking about technology and interfacing with engineers and engineering leaders.

Appreciate working in a dynamic environment, on a variety of projects with customers from lots of different industries.

Love flexing your creative brain by developing solutions, resources, and content from scratch (scripts, code samples, demos, sales-consumable collateral/documents, etc.).

Have a fast-paced, results-driven mindset.

Love developer tools, open-source, and/or all things software development life cycle!

Qualifications

3+ years as a Solutions Engineer (preferred), Implementation Consultant, Support Engineer, or Software Developer with experience leading projects and/or working with customers.

Possess excellent communication and presentation skills.

Problem solver, knowledgable, and can-doer

The base salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $140,000 to $160,000. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits for more details about the Company’s benefit plans/programs.

Equal Opportunity at Sentry

Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible.