Solutions Engineer

Alion; Kentucky; On-site; USD 95,000 - 135,000; Full time

Job summary

Sentry in the United States is seeking a Solutions Engineer to help our largest customers embed Sentry into their apps and workflows, from SDK integration to alert routing and issue resolution.

You will translate customer pain points into onboarding plans, develop best practices, and act as a trusted advisor to improve time to value and adoption across teams.

You will work cross-functionally with product and engineering to align roadmaps with customer value and drive broader adoption.

Responsibilities

• Understand customers' pain points and objectives and translate those into implementation and onboarding plans to meet those objectives and demonstrate business value.
• Develop best practices, educational offerings, and content around error and performance management, open-source, or the Sentry product (ex: “how-to” articles and/or videos on specific functionality of the product).
• Act as a trusted advisor and subject‑matter expert for customers to assist with instrumenting software engineering and monitoring best practices
• Provide workshop‑level interaction to customers in order to drive the maturity of use and broader adoption.
• Work cross‑functionally to provide feedback to the product and development teams and align Sentry's product roadmap with improving time to value‑delivered.

Job description

About Sentry

Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building.

Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future.

About The Role

The Solutions Engineering team at Sentry is responsible for helping our largest customers successfully embed Sentry into their applications and workflows, from integrating our SDK to making sure alerts and issues make it to the right place at the right time. Solutions Engineers will be interfacing with customers to ensure optimal implementation and utilization ensuring that:

• Developers can effectively identify and resolve slowdowns and errors in their applications.
• Development teams increase developer productivity and customer satisfaction.

In this role you will

• Understand customers' pain points and objectives and translate those into implementation and onboarding plans to meet those objectives and demonstrate business value.
• Develop best practices, educational offerings, and content around error and performance management, open-source, or the Sentry product (ex: “how-to” articles and/or videos on specific functionality of the product).
• Act as a trusted advisor and subject‑matter expert for customers to assist with instrumenting software engineering and monitoring best practices
• Provide workshop‑level interaction to customers in order to drive the maturity of use and broader adoption.
• Work cross‑functionally (internally) to provide feedback to the product and development teams and align Sentry's product roadmap with improving time to value‑delivered.

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