Solutions Engineer

redwoodsoftware; United States; Remote; USD 95,000 - 130,000; Full time

Job summary

Redwood Software is seeking a technical and strategic partner for existing enterprise customers using an automation platform. You will drive adoption, guide evaluations, and coordinate cross-functional teams to deliver account initiatives.

You will build executive relationships, assess architecture and workflows, and translate business challenges into automation solutions while spotting expansion opportunities. Travel 20-40% may be required.

Qualifications

• Three to five years in a customer-facing technical role such as solutions engineering, technical account management, consulting, or customer success engineering.
• A degree in computer science, information systems, engineering, or equivalent professional experience.
• Hands-on familiarity with enterprise technology, such as cloud infrastructure, ERP, databases, data movement, programming, networking, Windows or Linux, and troubleshooting.
• Ability to understand enterprise structures and ERP processes, and to learn and explain complex solutions clearly.
• Strong written, verbal, and presentation skills for both technical and executive audiences.
• Organized, analytical approach to managing multiple high-impact initiatives and improving processes.
• Willingness to travel approximately 20-40%, depending on customer and business needs.

Responsibilities

• Build trusted relationships with technical and executive stakeholders, and lead solution health checks, use-case workshops, and business reviews.
• Assess customer architecture, workflows, and business goals to identify adoption gaps, risks, and improvement plans.
• Partner with account executives to identify growth opportunities and develop account plans aligned with customer priorities.
• Deliver tailored product demonstrations and technical presentations; guide evaluations and proofs of concept that validate proposed use cases.
• Translate business challenges into automation solutions and act as a technical escalation point for assigned accounts.
• Coordinate product, engineering, support, and professional services teams across concurrent customer projects and issue resolutions.
• Share customer feedback, implementation practices, and process improvements with internal teams.

Skills

Customer-facing experience

Technical communication

Enterprise technology familiarity

Problem solving

Travel readiness

Education

Bachelor's degree in CS/IS/Engineering

Tools

SAP ERP

Java

SQL Developer

SAP ABAP

Job description

Role overview

Serve as the technical and strategic partner for existing enterprise customers using an automation platform. The role focuses on improving adoption and customer outcomes while identifying expansion opportunities, guiding solution evaluations, and coordinating internal teams to resolve issues and deliver account initiatives.

Responsibilities

• Build trusted relationships with technical and executive stakeholders, and lead solution health checks, use-case workshops, and business reviews.


• Assess customer architecture, workflows, and business goals to identify adoption gaps, risks, and improvement plans.


• Partner with account executives to identify growth opportunities and develop account plans aligned with customer priorities.


• Deliver tailored product demonstrations and technical presentations; guide evaluations and proofs of concept that validate proposed use cases.


• Translate business challenges into automation solutions and act as a technical escalation point for assigned accounts.


• Coordinate product, engineering, support, and professional services teams across concurrent customer projects and issue resolutions.


• Share customer feedback, implementation practices, and process improvements with internal teams.

Requirements

• Three to five years in a customer-facing technical role such as solutions engineering, technical account management, consulting, or customer success engineering.


• A degree in computer science, information systems, engineering, or equivalent professional experience.


• Hands-on familiarity with enterprise technology, such as cloud infrastructure, ERP, databases, data movement, programming, networking, Windows or Linux, and troubleshooting.


• Ability to understand enterprise structures and ERP processes, and to learn and explain complex solutions clearly.


• Strong written, verbal, and presentation skills for both technical and executive audiences.


• Organized, analytical approach to managing multiple high-impact initiatives and improving processes.


• Willingness to travel approximately 20-40%, depending on customer and business needs.

Nice to have

• Experience with SAP ERP, Java, SAP ABAP, SQL Developer, or similar tools.


• Familiarity with large language models or AI solutions.