Senior Solutions Engineer

TSMG Holding; Town of Poland (NY); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Career growth opportunities

Flexible hybrid working environment

Job summary

TSMG Holding in the Town of Poland, New York, is looking for a Senior Solutions Engineer to design impactful AI and automation solutions for enterprise clients. This role involves partnership with various teams, supporting customer engagements, and delivering technical presentations to address business needs.

The ideal candidate should have a Bachelor’s degree and at least 5 years of experience in a technical consulting role, along with fluency in both Polish and English. The position offers a flexible hybrid working environment and opportunities for career growth.

Qualifications

• 5+ years of experience in Solutions Engineering or similar customer-facing roles.
• Strong understanding of enterprise systems and cloud environments.
• Native-level or highly fluent Polish and English language skills.

Responsibilities

• Design tailored automation and AI-based solutions.
• Deliver product demonstrations and technical presentations.
• Build trusted relationships with customers as a technical advisor.

Skills

Solutions Engineering

Technical Consulting

Customer Engagement

AI and Automation

Communication Skills

Education

Bachelor’s degree in Computer Science, Engineering, Business, or related field

Tools

CRM platforms

AWS

Azure

Google Cloud

Job description

About the Role

We are looking for a Senior Solutions Engineer to support customer engagements and help design impactful AI and automation solutions for enterprise environments.

In this role, you will work closely with Sales, Engineering, and Customer Success teams to understand business needs, present technical solutions, and support successful implementations. This position combines technical expertise with customer-facing responsibilities and is ideal for someone who enjoys solving complex business challenges through technology.

Responsibilities

Pre‑Sales & Technical Enablement

• Partner with Sales teams to understand customer requirements and design tailored automation and AI‑based solutions
• Deliver product demonstrations, proof‑of‑concepts (POCs), and technical presentations
• Lead technical discovery sessions and contribute to solution architecture and integration planning
• Support technical validation activities throughout the sales cycle

Solution Design & Delivery

• Translate business requirements into scalable and maintainable technical solutions
• Collaborate with Engineering and Implementation teams during onboarding and deployment phases
• Provide technical guidance and troubleshooting support during key customer engagements

Customer Engagement & Advisory

• Build trusted relationships with customers as a technical advisor
• Help customers navigate technical challenges and identify potential risks proactively
• Support strategic customer discussions and escalations when needed

Cross‑Functional Collaboration

• Work closely with Product, Engineering, Sales, and Customer Success teams to improve solution delivery and customer experience
• Contribute to technical documentation, enablement materials, and internal training resources
• Share customer feedback to support product and process improvements

Industry & Technology Awareness

• Stay informed on AI, automation, cloud technologies, and enterprise software trends
• Participate in webinars, industry events, and knowledge‑sharing initiatives
• Help position the company as a trusted technology and solutions partner

Requirements

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field
• 5+ years of experience in Solutions Engineering, Pre‑Sales, Technical Consulting, or similar customer‑facing technical roles
• Experience with voice technologies, customer interaction platforms, or workflow automation solutions
• Strong understanding of enterprise systems, APIs, integrations, and cloud environments
• Ability to explain complex technical concepts to both technical and non‑technical audiences
• Native‑level or highly fluent Polish and English language skills
• Strong communication, presentation, and stakeholder management skills
• Comfortable working in fast‑paced, high‑growth environments with multiple priorities

Preferred Qualifications

• Experience with CRM platforms or pre‑sales tools
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud
• Knowledge of automation workflows, APIs, or integration frameworks
• Experience supporting enterprise‑scale implementations and customer success initiatives

What We Offer

• Opportunity to join a fast‑growing technology company focused on AI and automation
• High‑impact role working on enterprise‑level solutions
• Collaborative international team environment with strong cross‑functional exposure
• Competitive compensation and career growth opportunities
• Open, supportive culture with flat hierarchies and direct collaboration across teams
• Flexible hybrid working environment