Solutions Engineer

Chatoly Assistant; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

Chatoly Assistant is seeking a Solutions Engineer to act as the technical counterpart in sales and onboarding for a software product. You will validate technical fit, scope integrations, and ensure first deployment succeeds, bridging commercial and engineering concerns.

You will run technical discovery, build PoCs, lead onboarding, and answer security questions during evaluation. The role emphasizes collaboration with both technical and non-technical stakeholders and continuous product feedback.

Qualifications

• Three or more years in solutions engineering, implementation, or technical account management
• Ability to read API documentation and write enough code to build an integration demo
• Strong communication skills with both technical and non-technical stakeholders
• Experience owning technical onboarding for a software product
• Judgement to tell a prospect when the product is not the right fit

Responsibilities

• Run technical discovery and scope integrations during the sales process
• Build proofs of concept using a prospect's real content and workflows
• Lead technical onboarding, including knowledge base setup, integrations, and handoff rules
• Answer security and architecture questions during evaluation
• Convert recurring implementation friction into product and documentation improvements

Skills

Solutions engineering

Technical onboarding

Communication

Pre-sales

API integration

Tools

API docs

Job description

Role overview

A Solutions Engineer role serving as the technical counterpart in sales and onboarding for a software product. The position proves technical fit for a customer's stack and ensures the first deployment succeeds. The work spans pre-sales discovery through implementation handoff, bridging commercial and engineering concerns.

Responsibilities

• Run technical discovery and scope integrations during the sales process
• Build proofs of concept using a prospect's real content and workflows
• Lead technical onboarding, including knowledge base setup, integrations, and handoff rules
• Answer security and architecture questions during evaluation
• Convert recurring implementation friction into product and documentation improvements

Requirements

• Three or more years in solutions engineering, implementation, or technical account management
• Ability to read API documentation and write enough code to build an integration demo
• Strong communication skills with both technical and non-technical stakeholders
• Experience owning technical onboarding for a software product
• Judgement to tell a prospect when the product is not the right fit

Nice to have

• Experience with ecommerce platforms or help desk software
• Background in pre-sales for an API-driven product
• Familiarity with LLM application behaviour and its limits