Solutions Engineer (Product Expert) | Housing

EliseAI; San Francisco (CA); On-site; USD 135,000 - 180,000; Full time

Benefits offered by this job

Equity in the company

Fully paid medical, dental, and vision premiums

Unlimited vacation and paid holidays

Commuter benefits

Fitness & home services stipend

Job summary

EliseAI is looking for a Solutions Engineer to support product launches and client implementations in San Francisco, CA. You will engage with clients and internal teams to ensure smooth operations, provide troubleshooting support, and develop self-serve launch tools. Candidates should have over 3 years of experience in a SaaS environment, strong problem-solving skills, and effective communication abilities. Competitive salary of $135,000 - $180,000 USD, along with a comprehensive benefits package, including fully paid medical coverage and unlimited vacation.

Qualifications

• 3+ years of experience in a Solutions Engineer role at a SaaS company.
• Willingness to travel up to 20% for client meetings.
• Experience with QA processes and developing self-serve tools is a plus.

Responsibilities

• Conduct thorough discovery sessions with clients to understand their needs.
• Develop and maintain roadmaps for self-serve launch tools.
• Provide troubleshooting support for clients post-launch.

Skills

Problem-solving skills

Communication skills

Cross-functional teamwork

Technical troubleshooting

Product development understanding

Tools

Customer relationship management (CRM)

Support ticketing systems

Job description

About the Role

As a Solutions Engineer at EliseAI, you will be integral to our product launch and support processes. You will work closely with clients, support engineers, and customer success managers to ensure smooth product implementations and troubleshooting. Your role involves developing launch tools, understanding product functionalities in depth, and providing training and escalation support.

Key Responsibilities

• Conduct thorough discovery sessions with new clients to understand their product area and requirements
• Act as the representative for Support Engineers within your product area, ensuring alignment and collaboration
• Develop and maintain roadmaps for self‑serve launch tools and internal launch settings, including quality assurance processes
• Provide in‑depth technical support and guidance to prospects, including product demonstrations, presentations, and explanations of complex technical concepts
• Guide Customer Success Managers through product implementations and act as a partner for training and escalation issues
• Provide troubleshooting support for clients post‑launch, addressing and resolving any issues within your product area
• Gain an in‑depth understanding of how the product works to meet client needs effectively, ensuring comprehensive knowledge transfer and support
• Attract top‑tier talent to join our driven team

Requirements

• 3+ years of experience in a Solutions Engineer role at a SaaS company
• Willingness to travel up to 20% to meet and engage with prospective clients
• Strong understanding of product development and launch processes
• Excellent problem‑solving skills and the ability to troubleshoot technical issues
• Experience working with cross‑functional teams, including engineering, operations, and product management
• Strong communication skills, with the ability to explain complex technical concepts to non‑technical stakeholders
• Familiarity with customer relationship management (CRM) tools and support ticketing systems
• Ability to manage multiple tasks and priorities in a fast‑paced environment
• Experience with QA processes and developing self‑serve tools is a plus
• Ability to work independently and as part of a team, with a proactive approach to problem‑solving and support
• Willing to work in person at our office 4‑5 days per week

Benefits

• Equity in the company
• Medical, Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Fitness & home services stipend to cover part of your expenses so you can focus on what matters
• A collaborative in‑office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
• Unlimited vacation and paid holidays
• We’ll cover relocation packages and make the move exciting, not painful!

Job Compensation Range

The salary range for this role is $135,000 - $180,000 USD. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

Equal Opportunity Employer

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that employment with EliseAI is on an "at‑will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [e-mail]