AI Solutions Engineer (New York)

Reindeer; New York (NY); On-site; USD 180,000 - 230,000; Full time

Job summary

Reindeer is building an early-stage Solutions Engineering team to own the enterprise customer journey after sale. You will deploy and integrate AI-driven workflows, drive adoption, and scale delivery with close collaboration with founders, Product, and R&D.

The role emphasizes hands-on building, deployment, security, and stakeholder alignment to deliver measurable enterprise impact through AI-powered processes.

Qualifications

• 7+ years in Implementation Engineering, Solutions Engineering, Technical Consulting, Professional Services or similar post-sale role.
• Strong analytical skills translating business needs into technical solutions.
• Good understanding of enterprise AI concepts and workflows.
• Experience managing delivery across the full post-sale lifecycle.

Responsibilities

• Lead customer onboarding and process analysis to translate workflows into AI-powered solutions.
• Configure and integrate AI components into tailored enterprise workflows.
• Own end-to-end deployment, performance validation, and value realization.
• Guide integrations with enterprise systems (ERP, finance, email) ensuring security and rollout success.

Skills

Post-sale customer-facing

Analytical thinking

AI concepts

Stakeholder management

Communication

Job description

We're building an agentic AI platform that helps enterprises transform complex business workflows into AI-powered operations. We work with leading global companies to identify high-value workflows, deploy AI agents into real business environments, and help organizations move from experimentation to measurable enterprise impact.

We believe AI adoption inside the enterprise isn't just a technology challenge. It requires business context, workflow understanding, change management, trust, ownership, and a clear path to value. That's where this role comes in.

We are a well-funded, early-stage startup, building our Founding Solutions Engineering team to help build and own our enterprise customer motion from the ground up. This role is perfect for a hands-on, technically deep builder who thrives in fast-moving environments, enjoys making things work in the real world, and partners closely with founders, Product, and R&D to deploy and scale complex, AI-driven enterprise solutions.

You will own the technical side of the post-sale customer journey, from deployment and integration through adoption, expansion, and ongoing success, while helping define how our delivery function evolves as we grow.

Your Impact

Customer Onboarding & Process Analysis

• Engage with customers post-close to understand workflows, operational processes, and deployment requirements.
• Translate findings into clear implementation plans for AI-powered solutions.

Data, AI Models & Workflow Development

• Partner with customers to assess data readiness and gather inputs for AI workflows.
• Configure and integrate AI components into tailored, AI-driven workflows.
• Collaborate with R&D to close data gaps and extend product capabilities when needed.

Deployment & Proof of Value

• Own end-to-end solution deployment and ensure models meet performance and business value expectations.
• Define success metrics and drive adoption post-launch.

Integration, Security & Rollout

• Lead integrations with enterprise systems (e.g., Finance, ERP, email platforms), ensuring scalability and security.
• Guide customers through security, compliance, and IT approval processes.
• Plan and execute rollout to drive smooth implementation and adoption.

What It Takes

• 7+ years of experience in Implementation Engineering, Solutions Engineering, Technical Consulting, Professional Services or a similar post-sale customer-facing role.
• Strong analytical skills with the ability to translate business needs into technical solutions.
• Strong understanding of AI concepts and their enterprise applications.
• High adoption of modern AI tools and workflows.
• Experience supporting deployments across cloud environments and enterprise system integrations.
• Excellent communication and stakeholder management skills.
• Demonstrated ability to manage solution delivery across the full post-sale customer lifecycle.

Nice to Have

• Experience with process mining, workflow mapping, or operational analytics.
• Familiarity with enterprise platforms.
• Financial services industry experience.

Compensation

The expected salary for this role is $180,000 to $230,000 OTE. This is a good-faith estimate but does not include equity or other forms of compensation. Pay will be based on experience level, and those outside the salary band are welcome to apply.