Solutions Engineer

Heartflow; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

HeartFlow is a medical technology company delivering AI-driven diagnostic solutions for coronary artery disease. This Solutions Engineer role guides customers through implementing HeartFlow's SaaS diagnostic technology in hospital and clinical environments, managing deployment, data protection, and integration with existing infrastructure.

You will provide on-site troubleshooting, work with engineering, security, and regulatory teams, and document issues for a shared knowledge base.

Qualifications

• 2+ years of Linux experience with shell scripting and troubleshooting.
• Experience diagnosing IP networking, routing, and latency problems.
• Knowledge of data protection, encryption, and web services.
• Experience with HL7, PACS, DICOM, HIPAA/PHI protections.
• Bachelor's degree in Computer Science or Engineering preferred.
• Strong customer-facing communication abilities.

Responsibilities

• Guide customers through implementing Heartflow's SaaS diagnostic technology in hospital environments.
• Provide support on network protocols, security, data protection, and imaging data transfer.
• Troubleshoot on-site infrastructure issues at customer locations.
• Collaborate with engineering, security, and regulatory teams to influence product roadmap.
• Document issues and contribute feedback to knowledge base.

Skills

Linux environment

Shell scripting

Troubleshooting

IP networking

Data protection & encryption

VMware ESXi

Healthcare industry experience

Education

Bachelor's degree in Computer Science or Engineering

Tools

VMware ESXi

Job description

Heartflow is a medical technology company that develops AI-driven diagnostic solutions for coronary artery disease. The Solutions Engineer guides customers through implementing Heartflow's SaaS diagnostic technology in hospital and clinical environments, managing technical deployment, data protection, and integration with existing infrastructure.

What You'll Do

• Guide customers through implementation of Heartflow's SaaS diagnostic technology in hospital and clinical environments
• Provide customer support on network protocols, security, data protection, and medical imaging data transfer over the Internet
• Troubleshoot and resolve technical, procedural, and infrastructure-related issues onsite at customer locations
• Collaborate with engineering, security, and regulatory teams to influence product roadmap based on customer feedback and discovered issues
• Document issues, manage knowledge base, and contribute customer feedback to improve technology and services

What You Need

• 2+ years working in a Linux environment with experience in shell scripting, troubleshooting, services, and logs
• Demonstrated experience troubleshooting IP networking, routing, connectivity, and latency issues
• Understanding of data protection and encryption; knowledge of web services and certificates
• VMware experience: deploying and troubleshooting VMs with working knowledge of ESX features
• 2+ years' experience working in the healthcare industry
• Working knowledge of HL7, clinical workflows, PACS, DICOM, and HIPAA/PHI protections
• Bachelor's degree in Computer Science or Engineering preferred
• Demonstrated customer-facing and communication skills
• Ability to work independently, assess priorities, and thrive in high-pressure situations
• Availability for 24/7 on-call support as needed

Nice to Have

• Experience supporting large-scale websites and web-based products

$90,000–$120,000 base salary per year, plus bonus