Solutions Delivery Manager

Westfaliausa; California; On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental, Vision coverage

401K with match

Educational Assistance Reimbursement

Wellness Program

Paid Parental Leave

Job summary

Westfalia Technologies, Inc. is seeking a Solutions Delivery Manager to guide planning, integration, and execution across departments for automated material-handling systems. You will define SATs, coordinate commissioning plans, and train customers and staff.

Travel to client sites will be required based on project complexity. The role emphasizes autonomous leadership, strong client relationships, and ensuring promised system performance and customer value, with opportunities across varied

Qualifications

• Understanding of systems engineering and the ability to define and conduct Site Acceptance Tests (SATs).
• Excellent verbal and written communication with clients and stakeholders.
• Ability to provide direction, motivate teams, and make decisions autonomously.
• Ability to build and maintain positive relationships with clients and ensure satisfaction.
• Strong skills in planning, organizing, and managing resources to achieve project goals.
• Coordinate training schedules and shipping/logistics for projects.
• Verify all project aspects meet promised specifications and performance standards.
• Prioritize tasks to meet deadlines.

Responsibilities

• Direct planning and integration of departmental efforts to meet system performance.
• Define Site Acceptance Tests (SATs) evidencing compliance with sales promises.
• Develop commissioning plans with clients and internal teams; coordinate operator training.
• Support client during system commissioning; keep stakeholders informed of status.
• Travel to customer sites as required depending on project complexity.
• Manage projects to align with workload in Project Management Department.
• Provide autonomous leadership and build strong client relationships.
• Ensure customer value and satisfaction; uphold Westfalia’s marketplace reputation.

Skills

SATs planning

Client communication

Leadership

Project planning

Resource management

Training coordination

Quality control

Time management

Education

Engineering degree

Job description

# Solutions Delivery Manager## Job DetailsWestfalia Technologies - York, PA## DescriptionWestfalia Technologies, Inc. has set the benchmark in the automation industry, delivering top-tier solutions and innovations. As we continue to grow, Westfalia is looking to hire a **Solutions Delivery Manager** to join our team. The **Solutions Delivery Manager** is responsible for directing the planning and integration of departmental efforts to ensure systems meet expected performance. This role requires working closely with clients during system commissioning, managing projects, training staff and clients, and traveling as needed.**Job Functions:*** Provides the necessary direction for planning, organizing, developing, and integrating the efforts of all departments to have systems that meet their expected functionalities and performance from the outset.* Defines Site Acceptance Tests (SATs) for our systems that evidence their full compliance with what has been promised to clients during the sales process.* Defines a commissioning plan with the client and the internal teams, and coordinates training of customer’s operators and maintenance crews.* Works with client during the commissioning of the systems, maintaining client expectations, keeping the client, management, and other stakeholders well informed of all relevant activities and status.* Travels to customer sites for execution, inspection, and coordination as required. The amount of travel is dependent upon the complexity of the project and how it is being executed.* Manage projects as necessary to accommodate the company’s workload in the Project Management Department.* Operates autonomously, seeking advice as needed, following the company’s processes and procedures, and providing inclusive leadership to the stakeholders.* Enhances the organization’s reputation by taking ownership of the projects, by keeping our commitments, by developing a good, respectful relationship with the customer and by exploring opportunities to add value to the customer’s investment.* Ensures that the customer obtains the value promised during the sales cycle, as well as working with the client to maximize their satisfaction of the system. The goal being to ensure Westfalia’s reputation in the marketplace remains positive.* Perform other duties as assigned.## Qualifications**Required Skills/Abilities:*** Understanding of systems engineering and the ability to define and conduct Site Acceptance Tests (SATs).* Excellent verbal and written communication skills for effectively working with clients, stakeholders, and team members.* Ability to provide direction, motivate teams, and make decisions autonomously.* Ability to build and maintain positive relationships with clients and ensure their satisfaction.* Strong skills in planning, organizing, and managing resources to achieve project goals.* Ability to coordinate various aspects of projects, including training schedules and shipping logistics.* Ability to carefully check that all project aspects meet promised specifications and performance standards.* Effective organization and prioritization of tasks to meet deadlines.**Education/Experience:*** 7+ years of relevant experience in managing projects in industries with similar activities, like material handling and automation, with responsibility for projects’ performance.* 4 -year degree in Engineering* Bilingual in English and Spanish or German is a plus.**Work Environment:*** Office work involves collaborating with internal teams, planning project deliverables, conducting virtual meetings, and preparing documentation.* On-site work may take place in warehouses, manufacturing plants, or automated material-handling environments, requiring close coordination with clients, technicians, and engineering teams during system commissioning.* The role frequently involves managing multiple priorities, interacting with diverse stakeholders, and ensuring project activities align with company standards and customer expectations.* Noise levels and conditions may vary depending on the client site, particularly during system installation and testing phases.**Physical Requirements:*** Ability to travel to and from job sites, which may include domestic and/or international travel and long driving distances.* Capacity to move safely around a job site, which may involve uneven terrain or navigating through construction areas.* Capability to remain on one's feet for extended periods.* Agility and balance to bend or crouch when inspecting certain areas of a job site or to view installations closely or walk on elevated surfaces where trip hazards may be present.* Capacity to work in various environmental conditions such as heat, cold, dust, or humidity, on job sites, outdoors, or in locations with refrigerated spaces.**Travel Requirements:*** This position requires travel approximately 30% of the time to client sites. The amount of travel is dependent upon the complexity of the project and how it is being executed.Our culture can be defined as one of progression and flexibility. Over the years, we have learned it is not only about pay or job title, but more importantly, the relationships and benefits that keep our employees happy and engaged! * Competitive Salary* Medical, Dental, and Vision Coverage* 401K and match options* Educational Assistance Reimbursement* Wellness Program* Healthy Living Reimbursement* Paid Parental Leave* And more!Check out our Careers page for more information regarding our culture and additional benefits at ! *Westfalia Technologies, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.*