Field Service Technician

Westfalia Technologies Inc; Manchester Township (PA); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental, and Vision Coverage

401K with match

Educational Assistance

Wellness Program

Paid Parental Leave

Job summary

Westfalia Technologies Inc. is seeking a motivated Field Service Technician to perform foundational service, installation, and preventive maintenance on our automation equipment, with hands-on training provided.

The role requires travel to customer sites and collaboration with Sales, Engineering, and Service teams to resolve issues and ensure customer satisfaction. You will document service activities, assist with diagnostics, and follow safety procedures while developing technical skills in

Qualifications

• Foundational mechanical and electrical troubleshooting capabilities.
• Willingness to learn diagnostics tools, schematics, and preventative maintenance procedures.
• Strong communication and customer service skills.

Responsibilities

• Perform preventative maintenance, troubleshooting, and repair support on Westfalia equipment.
• Assist with inspections, diagnostics, and service activities under guidance.
• Document daily service reports, orders, and expenses.
• Coordinate information between customers, supervisors, and internal teams.
• Collaborate with Sales, Engineering, and Service teams to meet customer needs.
• Follow safety procedures and develop technical skills.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Customer service

Communication

Microsoft Office

Education

Technical school or vocational training in automation/electrical/mechanical systems

Tools

Diagnostic tools

Electrical schematics

Job description

Westfalia Technologies is a leader in providing automated solutions for plants, warehouses, and distribution centers. We are seeking a motivated and customer-focused Field Service Technician to join our team. The Field Service Technician performs foundational service, installation, and preventative maintenance activities on Westfalia equipment. This position provides hands-on training and experience in mechanical and electrical troubleshooting while supporting customers through guided service work. Technicians will work both in-house and at customer sites, with supervision and increasing independence as skills develop.Location Requirements: York, Pa or surrounding region preferred. Candidates within a 75 mile radius of Westfalia Headquarters will be considered.Perform preventative maintenance, troubleshooting, and repair support for Westfalia equipment, including S/RMs, conveyors, palletizers, and robots.Assist with equipment inspections, diagnostics, adjustments, and service activities under guidance as needed.Support parts and service sales by identifying customer needs and assisting with service and parts orders.Communicate with customers regarding service activities, equipment conditions, and follow-up needs.Complete daily service reports, service orders, expense reports, and other required documentation.Coordinate information between customers, working supervisors, and internal teams to support timely resolution of service needs.Collaborate with Sales, Engineering, Service, and other internal teams to support customer requirements and field service activities.Follow established safety procedures and service processes while continuing to develop technical skills.Maintain professional customer relationships and contribute to teamwork within the Service Department.Perform other duties as assigned.Required Skills and Abilities:Foundational mechanical and electrical troubleshooting skillsAbility and willingness to learn diagnostic tools, schematics, and preventative maintenance proceduresStrong communication and customer service skillsStrong organizational skills and attention to detailAbility to follow instructions, established procedures, and safety protocolsAbility to work independently after receiving appropriate instruction and guidanceProficiency with Microsoft Office or similar softwareAbility to travel by air and meet the requirements to rent and operate a vehicle through the company’s corporate rental account, in accordance with rental agency policies and insurance requirementsAbility to successfully complete required background screening and drug screeningDesired Skills:Hands-on experience working with mechanical or electrical systemsExposure to industrial automation, material handling equipment, or industrial maintenanceFamiliarity with mechanical or electrical schematicsPrevious customer service or field service experienceMechatronics experienceMillwright experienceSpanish language skillsEducation and Experience:1–3 years of experience in automation, industrial maintenance, electrical/mechanical systems, or a related fieldTechnical school, vocational training, relevant coursework, or equivalent hands-on experience preferredPrior hands-on experience with mechanical or electrical systems preferredPhysical Requirements:Ability to climb fixed vertical ladders up to 135 feetAbility to stand, walk, bend, reach, and work in elevated positions for extended periodsAbility to lift and handle components, tools, and equipment as requiredAbility to work in cold, hot, noisy, and elevated environmentsAbility to wear required personal protective equipment (PPE)Travel Requirements:Travel required approximately 50–80% of the time, including travel to customer locationsPosition may require air travel and use of rental vehicles for business purposesDriving is the primary means of travel; occasional air travel is requiredOccasional International travel to Canada, Mexico, and Argentina may be required based on customer and project needsWork Authorization:Candidates must be authorized to work in the United States without current or future sponsorship.Work Environment:Work is performed in industrial, warehouse, and customer-site environments with exposure to machinery, moving equipment, and noiseWork may be performed in temperatures ranging from approximately -40°F to 110°F depending on customer site conditionsWork may involve elevated areas, including fixed vertical ladders up to 135 feetWhy Work for Westfalia Technologies, Inc.?Our culture can be defined as one of progression and flexibility. Over the years, we have learned it is not only about pay or job title, but more importantly, the relationships and benefits that keep our employees happy and engaged!Competitive SalaryMedical, Dental, and Vision Coverage401K and match optionsEducational Assistance ReimbursementWellness ProgramHealthy Living ReimbursementPaid Parental LeaveAnd more!Check out our Careers page for more information regarding our culture and additional benefits at https://www.westfaliausa.com/company/careers!Westfalia Technologies, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.