Solutions Coordinator: Path to vCIO Leadership

Christy Industrial Holdings; Louisville (KY); On-site; USD 42,000 - 64,000; Full time

Job summary

Louisville Geek seeks a Solutions Coordinator to support the Solutions Manager vCIO and serve as a stepping stone to a future Solutions Manager role. The position contributes to client engagements, internal processes, and business growth.

The role involves assisting with IT reviews, managing sales forecasting, monitoring tickets and projects, coordinating timelines, and helping develop SOPs to improve department efficiency.

Qualifications

• Bachelor’s degree preferred.
• Prior experience or internship in IT, project management, or a related field is advantageous.

Responsibilities

• Assist Solutions Managers in preparing for and attending comprehensive Business and IT Reviews with clients.
• Help update and maintain the sales opportunities board for accurate forecasting.
• Collaborate with Solutions Managers to monitor service tickets and projects for progress and budget.
• Communicate with various departments to gather timelines for equipment, onsite visits, and other tasks.
• Ensure internal tickets assigned to Solutions Manager vCIOs are progressing.
• Assist in scoping site visits and creating scopes of work.
• Support quarterly EOS rocks and goals.
• Create and review standard operating procedures for the Solutions Manager/vCIO department.
• Audit and update client information in IT Glue.
• Serve as a backup resource for Solutions Managers during their out-of-office periods.

Skills

Communication skills

Organizational skills

Adaptability

Team collaboration

IT concepts basics

Sales process familiarity

Customer focus

Education

Bachelor's degree in a related field

Job description

Louisville Geek seeks a Solutions Coordinator to support the Solutions Manager vCIO and serve as a stepping stone to a future Solutions Manager role. The position contributes to client engagements, internal processes, and business growth.

The role involves assisting with IT reviews, managing sales forecasting, monitoring tickets and projects, coordinating timelines, and helping develop SOPs to improve department efficiency.