Solutions Consultant - AI Platform & Customer Outcomes

Zoom; Annapolis (MD); Hybrid; USD 131,000 - 262,000; Full time

Job summary

Zoom is seeking a Solutions Consultant to act as a product expert and trusted advisor, partnering with Account Executives to discovery goals, technical needs, data, and success metrics. You’ll collaborate with post-sales teams to ensure seamless transitions and work within Zoom’s Solutions Engineering team to design demonstrations and guide evaluations for Common Room alignment.

You will translate customer challenges into outcomes-focused solutions, lead technical discussions with practitioners

Qualifications

• 2–4+ years of experience in Solutions Consulting, Sales Engineering, or Technical Pre-Sales within B2B SaaS.
• Ability to support intricate, multi-stakeholder agreements within growth, commercial, or mid-market sectors.
• Expertise in contemporary CRM platforms and related ecosystems (Salesforce and HubSpot), APIs, webhooks, JSON, and system compatibility.
• Translate technical details into clear business value for non-technical audiences and lead technical discussions with practitioners, operators, and executives.
• Bring organization, proactivity, and adaptability to manage multiple deals effectively.

Responsibilities

• Serving as the product specialist and reliable technical advisor during the entire sales cycle.
• Translating customer challenges into concise, outcome-focused solution designs aligning effectively with Common Room's available capabilities.
• Leading tailored demonstrations, in-depth technical explorations, and pilot initiatives to confirm alignment with requirements and demonstrate value effectively.
• Designing solution approaches that include data ingestion, enrichment, identity resolution, automation, and system integrations.
• Aligning stakeholders on what Common Room will address and clarifying limitations, establishing clear expectations before agreements are finalized.
• Bringing customer insights and field input to Product and Engineering leadership to shape the roadmap, positioning, and sales strategies.

Skills

Solutions Consulting

Stakeholder management

Technical storytelling

Tools

Salesforce

HubSpot

APIs & Webhooks

JSON

Job description

Zoom is seeking a Solutions Consultant to act as a product expert and trusted advisor, partnering with Account Executives to discovery goals, technical needs, data, and success metrics. You’ll collaborate with post-sales teams to ensure seamless transitions and work within Zoom’s Solutions Engineering team to design demonstrations and guide evaluations for Common Room alignment.

You will translate customer challenges into outcomes-focused solutions, lead technical discussions with practitioners