Solutions Consultant

contentguru; Reston (VA); On-site; USD 80,000 - 110,000; Full time

Job summary

contentguru is seeking a Solutions Consultant based in Reston, Virginia to deliver tailored software solutions to clients. Ideal candidates have a technical background in CCaaS or SaaS and over 4 years of relevant experience.

You will collaborate closely with sales and technical teams to ensure exceptional service and meet customer requirements. This position requires strong organizational skills and the ability to thrive in a fast-paced team environment.

Qualifications

• 4+ years of experience as a Solutions Consultant or Architect.
• Proven ability to work in CCaaS or SaaS environments.
• Ability to manage multiple work streams and adapt to dynamic environments.

Responsibilities

• Deliver software solutions that meet client needs.
• Analyze customer requirements and design tailored solutions.
• Build strong relationships with customers and internal teams.

Skills

Telecommunications ecosystem understanding

Client-facing SaaS experience

Solution design and development

Building relationships with stakeholders

Organizational skills

Analytical skills

Education

Bachelor's degree or equivalent

Job description

What we are looking for...

Due to rapid global expansion, we are looking for an ambitious and creative Solutions Consultant to join our sales team. As a Solutions Consultant you will deliver compelling software solutions to clients, ensuring that their needs are consistently met and exceeded.

The ideal candidate will have a solid understanding of the telecommunications ecosystem and a strong background in a client‑facing SaaS or CCaaS environment. The candidate will have a history of engaging at CXO level, leveraging a consultancy‑based approach, with a particular focus around personalisation of the messaging based on the buying centre's role.

To be successful in this role, it is critical you have the ability to design and develop solutions in accordance with actual customer requirements to meet and exceed their needs in a timely manner. You will be joining a small, fast‑paced team of experts in our US office so you need to be able to thrive in a dynamic environment.

Key responsibilities within the role...

Technical Solutions

• Work with Sales and liaises directly with technical and senior customer contacts to establish an in depth understanding of customer business objectives & technical requirements.
• Identify and develop technical solutions from the Company portfolio in line with customer requirements.
• Build positive relationships with the product, provisioning and support teams to ensure the solution has buy-in and can be effectively delivered and supported.
• Build strong relationships with the customer and client, ensuring they receive exceptional service.

Design

• Analyse requirements and design the appropriate customer solution.
• Maintain an up to date knowledge and understanding of suppliers and their processes to ensure that proposed solutions can be delivered in required timescales.
• Produce costs to support the technical design as required.
• Provide design solutions for additional customer requirements, working with the Engineering and Product Management departments to assist in the standardisation of bespoke solutions and service.

Knowledge and Awareness

• Develop a strong understanding of the company’s products and services and be able to communicate this technical knowledge to all audiences.
• Develop and maintain expert technical sector knowledge, with an understanding of a specific technical or market sector in order to ensure credibility to the customer and their confidence that the proposed technical solution meets their specific requirements.

Location

This role is located in our office in Reston, Virginia. This is an office-based vacancy and as such we expect all applicants to be able to reliably commute to our offices a minimum of 3-4 days per week as per our hybrid working policy.

Please note, to be considered for this role you must have the right to work in the USA. Unfortunately we are unable to offer sponsorship at this time.

About you

• Bachelor's degree or equivalent.
• Demonstrable experience as a Solutions Consultant or Architect, typically of at least 4 years.
• Highly technical background, specifically within the CCaaS or SaaS space.
• Experience in building bespoke technical solutions.
• Proven ability to form strong relationships with both internal and external stakeholders.
• Good organisational skills with the ability to be able to manage multiple work streams.
• Highly creative and analytical.

We are an equal opportunities employer and consider all qualified and experienced applicants without regard to race, gender, religion, orientation, disability or any other characteristic protected by law. We are devoted to our people and pride ourselves on developing and upskilling our employees to give them the best opportunities for success.